Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible scheduling
Job Description
The Michaels Companies Inc is a leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, as well as online platforms Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels emphasizes the joy of creativity by offering an extensive range of arts and crafts supplies and services. The company is also the parent organization of Artistree, a manufacturer specializing in custom and specialty framing merchandise, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. Michaels is renowned as the best place for all things creative, fostering an inclusive and dynamic environment... Show More
Job Requirements
- High school diploma or equivalent
- experience working with children and children’s events
- retail or customer service experience
- excellent communication skills
- ability to stand for long periods
- ability to lift heavy boxes and access high shelves using ladder
- ability to perform physical tasks such as bending, lifting, carrying, reaching, and stretching
- ability to engage positively with others
- availability to work nights, weekends, and early mornings
Job Qualifications
- High school diploma or equivalent
- retail or customer service experience
- experience working with children and children’s events
- excellent people skills
- good communication skills including written, verbal, and nonverbal communication
- strong listening skills
- organizational skills
- interpersonal skills
- creative problem-solving skills
- energetic and enthusiastic personality
- ability to handle job stress and interact effectively with others
- ability to engage guests of all ages and co-workers
- positive attitude and commitment to company vision and values
- cross-training in custom framing preferred
- ability to work nights, weekends, and early mornings
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in the completion of craft projects and perform activities such as face painting
- facilitate and implement party add-ons such as goody bags and balloons to company standards
- communicate events with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust plans based on client feedback and needs
- create backup or emergency plans as needed
- ensure client satisfaction and uphold company cleanliness and safety standards
- help customers shop, locate products, and provide solutions
- provide fast and friendly checkout experience
- engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- educate customer on Voice of Customer survey
- assist with omnichannel processes including Buy Online Pickup in Store and Ship From Store
- participate in truck unload, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact respectfully and positively with others
- cross-trained in Custom Framing selling and production
- participate in daily store cleanliness activities
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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