Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Flexible Schedule
Job Description
The Michaels Companies Inc. is the leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, as well as online platforms Michaels.com and Michaels.ca. Established in 1973 and headquartered in Irving, Texas, Michaels embodies the joy of creativity by providing a wide array of arts and crafts products tailored for all types of creative endeavors. Aside from retail, Michaels owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated marketplace for handmade goods. Michaels has cultivated a reputation as the best place for all things creative, offering an... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children's events
- Retail or customer service experience
- Ability to stand for long periods
- Ability to move throughout the store
- Ability to lift heavy boxes and access high shelves using ladders
- Good communication skills including verbal, written, and listening
- Organizational skills and problem-solving abilities
- Ability to uphold safety and cleanliness standards
- Ability to handle stressful situations professionally
Job Qualifications
- Experience working with children and managing children's events
- Retail or customer service experience
- Excellent people skills
- Good verbal, written, and nonverbal communication skills
- Strong organizational and interpersonal skills
- Creative problem-solving abilities
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others
- Ability to engage customers of all ages
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- Engage clients of all ages by creating a fun and creative environment
- Demonstrate and instruct participants on completing craft projects and activities such as face painting
- Facilitate and implement party add-ons such as goody bags and balloons
- Communicate event details with clients and store team members
- Complete administrative tasks including answering emails, making phone calls, and paperwork
- Adjust plans based on client feedback and create contingency plans
- Ensure cleanliness and safety standards by setting up, breaking down, and cleaning events
- Help customers shop and locate products and provide solutions
- Provide fast and friendly checkout experience
- Promote Rewards program and Private Label Credit Card enrollments
- Educate customers on Voice of Customer survey
- Assist with Omni channel processes including BOPIS and Ship From Store
- Participate in truck unload, stocking, and planogram processes
- Maintain merchandise recovery and perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact respectfully and positively with customers and team members
- Cross train in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, and restroom maintenance
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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