Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is the leading arts and crafts retail company in North America, operating over 1,300 stores across 49 states and Canada, as well as online platforms. Established in 1973 and headquartered in Irving, Texas, Michaels has grown to be the best destination for creative enthusiasts and artists seeking supplies to fuel their imagination and projects. The company also owns Artistree, which specializes in custom and specialty framing merchandise, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. With a strong emphasis on fostering creativity, Michaels provides a vibrant environment for both amateurs and professionals to find inspiration and resources.... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in retail or event coordination preferred
- ability to engage with customers of all ages
- capability to stand for long periods and perform physical tasks including lifting and reaching
- good communication skills
- ability to work flexible hours including nights and weekends
- willingness to follow company policies and safety procedures
- ability to perform merchandise and operational duties
- must satisfy federal, state, and local legal requirements
Job Qualifications
- Experience in retail or customer service
- experience working with children and children's events
- strong communication skills including written, verbal and nonverbal
- excellent interpersonal and people skills
- organizational and creative problem-solving skills
- ability to handle job stress and interact effectively with others
- energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- engage clients of all ages by creating fun and creative environments
- demonstrate and instruct craft projects and perform activities such as face painting
- facilitate party add-ons like goody bags and balloons to company standards
- communicate events with clients and store team members
- complete administrative tasks including emails, phone calls, and paperwork
- adjust plans based on client feedback
- create backup plans for events
- ensure client satisfaction for scheduled events
- maintain cleanliness and safety standards including setup and breakdown
- assist customers with product location and shopping
- provide fast and friendly checkout experience
- promote Rewards program and credit card enrollments
- educate customers on Voice of Customer (VOC) survey
- assist with buy online pickup in store (BOPIS) and ship from store (SFS) processes
- participate in truck unload, stocking, and merchandise recovery
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact respectfully with customers and team members
- cross-train in custom framing selling and production
- participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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