Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a renowned leader in the arts and crafts retail industry, operating over 1,300 stores across 49 states in the U.S. and Canada. Established in 1973 and headquartered in Irving, Texas, Michaels serves as a premier destination for all things creative. Alongside its retail stores, Michaels also owns Artistree, a manufacturer specializing in custom and specialty framing products, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. Known for fostering creativity and innovation, Michaels aims to fuel the joy of creativity for its diverse customer base by offering an extensive range of crafting supplies, framing... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children’s events
- Retail and/or customer service experience
- Ability to handle job stress and interact effectively with others
- Excellent people skills
- Good communication skills including written, verbal, and listening
- Strong organizational, interpersonal, and problem-solving skills
- Ability to stand for long periods and perform physical tasks such as lifting heavy boxes and using ladders
- Availability to work nights, weekends, and early mornings
Job Qualifications
- Experience working with children and children’s events
- Retail and/or customer service experience
- Excellent people skills
- Good communication skills including written, verbal, and listening
- Organizational, interpersonal, and creative problem-solving skills
- Ability to handle job stress and interact effectively with others
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage guests of all ages by fostering an environment of fun and creativity
- Demonstrate and instruct craft projects and perform activities like face painting
- Facilitate party add-ons such as goody bags and balloons to company standards
- Communicate event details with clients and store team
- Complete administrative tasks including emails, phone calls, and paperwork
- Adjust event plans based on client feedback
- Create backup plans for emergencies
- Ensure client satisfaction for scheduled events
- Maintain cleanliness and safety standards before and after events
- Assist customers with shopping and product location
- Provide fast and friendly checkout experience
- Promote and enroll customers in Rewards program and Private Label Credit Cards
- Educate customers about Voice of Customer survey
- Support omni-channel processes like BOPIS and SFS
- Participate in truck unload, stocking, and merchandise recovery
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Follow Standard Operating Procedures and company policies
- Interact respectfully with customers and team
- Cross-train in Custom Framing sales and production
- Participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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