Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $25.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is a renowned leader in the arts and crafts retail industry, operating over 1,300 stores across 49 states in the U.S. and Canada, as well as maintaining a strong online presence at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has grown to become the ultimate creative destination for craft enthusiasts of all ages, offering a wide array of crafting supplies, custom framing options, and creative experiences. The company also owns Artistree, a specialty custom framing manufacturer, and MakerPlace by Michaels, a dedicated marketplace for handmade goods, enhancing its position as a comprehensive resource for... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in event coordination or customer service
- physical ability to stand for long periods, bend, lift, carry, and reach
- ability to lift heavy boxes and use ladders or similar equipment
- willingness to work nights, weekends, and early mornings
- ability to follow company policies and safety regulations
- U.S. legal authorization to work
- ability to multi-task and manage time effectively
Job Qualifications
- Experience working with children and coordinating children's events
- excellent people skills with the ability to interact effectively with guests of all ages
- strong communication skills including written, verbal, and listening abilities
- organizational and creative problem-solving skills
- retail and/or customer service experience
- energetic and enthusiastic personality
- ability to handle job stress
- teamwork and collaboration skills
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and craft classes
- engage with clients of all ages by creating a fun and creative atmosphere
- demonstrate and instruct craft projects and other activities such as face painting
- facilitate party add-ons like goody bags and balloons according to company standards
- communicate event details with clients and team members
- complete administrative tasks such as answering emails and paperwork
- adjust event plans based on client feedback and needs
- create and implement backup plans as necessary
- ensure client satisfaction and maintain store cleanliness and safety standards before and after events
- help customers shop and locate products while providing solutions
- provide fast and friendly checkout experience
- engage customers on benefits of rewards program and credit cards and complete enrollments
- educate customers on Voice of Customer (VOC) survey
- assist with Omni channel processes including Buy Online Pickup In Store (BOPIS) and Ship From Store (SFS)
- participate in truck unloading, stocking, and planogram (POGs) processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization (SISO) and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures (SOPs) and company compliance programs
- interact respectfully and positively with customers and team members
- cross train in Custom Framing selling and production
- participate in daily store cleanliness activities
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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