Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Flexible Schedule
Job Description
Michaels is the leading specialty retailer of arts, crafts, framing, floral and other merchandise for makers and do-it-yourself home decorators. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, as well as online through Michaels.com and Michaels.ca. Michaels is committed to providing a creative destination where individuals of all ages can explore their creativity and bring their artistic ideas to life. Along with its retail operations, Michaels owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. The company's enduring mission... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in event coordination or customer service
- ability to stand for long periods and move throughout the store
- ability to lift heavy boxes and use ladders
- excellent communication skills
- ability to engage with customers of all ages
- basic computer skills for administrative tasks
- willingness to work flexible hours including nights, weekends, and early mornings
- must comply with federal, state, and local job requirements
Job Qualifications
- Experience working with children and children’s events
- excellent people skills
- strong communication skills including written, verbal, and nonverbal communication
- organizational skills
- interpersonal skills
- creative problem-solving skills
- retail and/or customer service experience
- energetic and enthusiastic personality
- ability to handle job stress and interact effectively with others
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and craft classes
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in craft projects and activities like face painting
- facilitate and implement party add-ons such as goody bags and balloons
- communicate events with clients and store team members
- complete administrative tasks including answering emails and making phone calls
- adjust plans based on client feedback and needs
- create backup or emergency plans
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards by setting up and cleaning before and after events
- help customers shop and locate products
- provide fast and friendly checkout experience
- promote rewards program and credit card enrollments
- educate customers on Voice of Customer survey
- assist with Buy Online Pickup in Store and Ship From Store processes
- participate in truck unloading and stocking
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact respectfully and positively with others
- cross-train in Custom Framing selling and production
- participate in daily store cleanliness tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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