Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is a leading creative destination in North America, renowned for fostering creativity and providing a broad array of arts and crafts supplies. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, as well as online platforms including Michaels.com and Michaels.ca. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. Michaels is celebrated as the best place for all things creative, catering to a diverse customer base ranging from hobbyists to professional artists. The company emphasizes inclusivity... Show More
Job Requirements
- High school diploma or equivalent
- Retail or customer service experience required
- Experience working with children’s events preferred
- Excellent communication skills
- Ability to remain standing for long periods
- Ability to move throughout the store and perform physical tasks including bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and use ladders safely
- Must be able to work nights, weekends, and early mornings as needed
- Must comply with federal, state, and local legal requirements for employment
- Willingness to engage in interactive process to request accommodations if needed
Job Qualifications
- Experience working with children and children’s events
- Excellent people skills
- Good communication skills including written, verbal, and nonverbal
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Retail and/or customer service experience
- Ability to handle job stress and interact effectively with guests and co-workers
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage clients of all ages in a fun and creative environment
- Demonstrate and instruct participants on craft projects and activities
- Facilitate party add-ons such as goody bags and balloons
- Communicate event details with clients and store teams
- Complete administrative tasks including emails, phone calls, and paperwork
- Adjust event plans based on client feedback and create backup plans
- Ensure client satisfaction and uphold cleanliness and safety standards
- Assist customers with shopping, product location, and provide solutions
- Provide fast and friendly checkout experiences
- Promote Rewards program and credit card enrollments
- Educate customers on Voice of Customer surveys
- Assist with Omni channel processes like Buy Online Pickup in Store and Ship From Store
- Participate in truck unloading, stocking and merchandise recovery
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact respectfully and positively with customers and team members
- Cross-train in Custom Framing selling and production
- Maintain daily store cleanliness
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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