Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $30.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Paid training
Job Description
This position is offered by a leading full-service hotel known for its commitment to delivering exceptional guest experiences and seamless event management. The hotel prides itself on maintaining high standards of hospitality, ensuring that every guest and event planner receives personalized attention and superior service. The establishment caters to a variety of clientele including corporate clients, meeting planners, and leisure guests, making it a vibrant place to advance one's career in the hospitality industry. With a focus on creating memorable experiences, the hotel provides an environment where employees can thrive while contributing to the success of its events and operations.... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or event coordination preferred
- ability to walk and stand for entire shifts
- ability to lift, pull, and push moderate weight
- flexibility in scheduling including mornings, afternoons, evenings, weekends, and holidays
- refined verbal and written communication skills
- proactive attitude with a strong desire to satisfy the needs of others in a fast-paced environment
Job Qualifications
- Strong customer service skills
- excellent verbal and written communication skills
- ability to manage time effectively under deadlines
- experience in the service industry
- ability to anticipate and meet client needs proactively
- ability to work flexible hours including mornings, evenings, weekends, and holidays
- ability to handle administrative tasks and coordinate among multiple departments
Job Duties
- Double-check function rooms prior to start time to ensure client satisfaction
- respond to client requests within 5 minutes and resolve within 15 minutes
- assist Events and Sales Managers with administrative duties including processing event leads and reports
- monitor and meet the personal and practical needs of sales and events customers
- provide added services to repeat customers
- confirm VIP room setups
- locate and retrieve boxes
- assist with service recovery to improve guest experiences
- manage all aspects of group block servicing including rooming list coordination and reservation updates
- prepare and distribute group resumes and room block reports
- review and confirm rate accuracy, billing instructions, and payment methods
- communicate proactively with group contacts to finalize details and troubleshoot issues
- collaborate with Front Office and Revenue Management teams for inventory control and block optimization
- support sales managers with contract transitions and post-stay follow-up
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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