Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $30.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Career development opportunities
friendly work environment
Job Description
The Event Concierge & Coordinator position is a vital role within the hospitality industry, specifically designed to enhance the experience of meeting planners, guests, and clients in a hotel setting. This role is integral to the success of events hosted at the hotel, ensuring that every detail is meticulously handled and that the clients' expectations are not only met but exceeded. The hiring establishment is a hotel renowned for its commitment to superior service and client satisfaction, operating within the competitive hospitality market. Known for delivering exceptional guest experiences, this hotel combines elegance and efficiency to accommodate a diverse range... Show More
Job Requirements
- High school diploma or equivalent
- Experience in the service industry
- Ability to lift, pull, and push moderate weight
- Ability to walk and stand throughout shift
- Flexible schedule including mornings, afternoons, evenings, weekends, and holidays
- Strong verbal and written communication skills
- Commitment to excellent customer service
Job Qualifications
- Experience in the service industry
- Refined verbal and written communication skills
- Ability to meet deadlines and manage time effectively
- Strong customer service skills
- Initiative and problem-solving ability
- Ability to walk and stand for extended periods
- Flexibility to work various shifts including weekends and holidays
- Pride in delivering quality work
Job Duties
- Double-check all function rooms prior to start time to ensure satisfaction with facilities and equipment
- Act as liaison between hotel and meeting planner
- Respond to requests within 5 minutes and resolve within 15 minutes
- Assist Events and Sales Managers with administrative duties including processing event leads and reports
- Provide added services to repeat customers and confirm VIP room setups
- Locate and retrieve boxes or items as needed
- Serve as main contact for rooms-only groups and manage room block servicing
- Prepare and distribute group resumes and reports
- Confirm rate accuracy and payment instructions pre-arrival
- Communicate with group contacts to finalize details and troubleshoot
- Collaborate with Front Office and Revenue Management for inventory control and block optimization
- Support sales managers with contract transitions and follow-up
- Greet guests warmly and provide efficient service
- Offer assistance and options
- Maintain guest satisfaction throughout events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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