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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $46,700.00 - $67,800.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Career Development
Job Description
Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has experienced rapid growth from just three locations in 2019 to a national portfolio of award-winning venues which include Scene75, The Track Family Fun Parks, Malibu Jack's, Fun Land, Celebration Station, Craig's Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for an outstanding 1,408 percent three-year growth, Five Star Parks is at the forefront of innovation, guest experience, and operational excellence within... Show More
Job Requirements
- Must be at least 21 years of age
- Must have a high school diploma or GED or equivalent combination of relevant education and experience
- Must have at least one year of management or supervisory experience
- Experience in events and parties management is required
- Must be able to work weekends and holidays
- Must be able to work up to 45 hours per week, available every weekend
- Able to stand for long periods of time
- Able to lift 39lbs unaided
- Valid driver's license required
- Authorized to work in the United States
Job Qualifications
- Proven experience in operations management and event coordination, preferably in family entertainment or hospitality industry
- Strong leadership skills with ability to motivate and inspire diverse teams
- Excellent communication and interpersonal skills with customer-centric approach
- Strong organizational skills and attention to detail
- Knowledge of safety protocols and best practices in entertainment or event settings
- Flexibility to work evenings, weekends, and holidays
Job Duties
- Oversee all logistical aspects of events, including space setup, catering, and entertainment, ensuring flawless execution and high customer satisfaction
- Manage incoming birthday party requests via phone calls or website bookings
- Oversee execution and guest experience of birthdays, company events, and other park functions
- Plan party area execution, schedule hosts, contact party contacts to discuss event details, and answer event and package questions
- Handle administrative tasks including inventory control and event report management
- Supervise and lead a diverse team to maintain high customer service standards and seamless event operations
- Serve as point of contact for special projects and emergency situations, addressing guest inquiries and event-related issues
- Develop and maintain client, vendor, and partner relationships to enhance service offerings and drive repeat business
- Collaborate with the sales team to promote party packages and assist in promotional material development
- Train and communicate regularly with shift leads and team leads to align goals and foster teamwork
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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