Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,500.00 - $61,700.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Career development opportunities
Job Description
Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with a rapidly expanding portfolio of 28 dynamic venues across 13 states. Headquartered in Charlotte, North Carolina, the company has experienced substantial growth, moving from three locations in 2019 to a nationally recognized leader in the amusement and hospitality sector. Five Star Parks operates renowned brands such as Scene75, The Track Family Fun Parks, Malibu Jack's, Fun Land, Celebration Station, Craig's Cruisers, and others, all dedicated to delivering unforgettable family entertainment experiences. Recognized on the 2024 Inc. 5000 list at No.... Show More
Job Requirements
- Must be at least 21 years of age
- Must have a high school diploma or GED or equivalent combination of relevant education and experience
- Must have at least one year of management or supervisory experience
- Experience in events and parties management is required
- Must be able to work weekends and holidays
- Must be able to work up to 45 hours per week available every weekend
- Able to stand for long periods of time
- Able to lift 39lbs unaided
- Valid driver’s license required
- Authorized to work in the United States
Job Qualifications
- Proven experience in operations management and event coordination preferably in family entertainment or hospitality industry
- Strong leadership skills with ability to motivate and inspire a diverse team
- Excellent communication and interpersonal skills with a customer-centric approach
- Strong organizational skills and attention to detail with ability to manage multiple tasks and prioritize effectively
- Knowledge of safety protocols and best practices in entertainment or event settings
- Flexibility to work evenings, weekends, and holidays as needed
Job Duties
- Oversee all logistical aspects of events including space setup, catering, and entertainment ensuring flawless execution and high customer satisfaction
- Manage incoming birthday party requests via phone calls or website bookings
- Oversee execution and guest experience of birthdays, company events, and other functions at the park
- Plan party area execution, schedule hosts, and communicate with clients about event and package details
- Handle inventory control and manage reports related to upcoming events
- Supervise a diverse team ensuring seamless operations and maintaining high customer service standards
- Act as main point of contact for special projects and emergency situations addressing guest inquiries and issues
- Develop and maintain relationships with clients, vendors, and partners to enhance service offerings
- Collaborate with sales team to promote party packages and assist in promotional material development
- Train and regularly communicate with shift leads and leads to align goals and foster teamwork
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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