Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,500.00 - $61,700.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Training and Development
Job Description
Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, boasting 28 dynamic high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has experienced remarkable growth, expanding from only three locations in 2019 to an acclaimed national portfolio of award-winning venues. These venues include popular brands such as Scene75, The Track Family Fun Parks, Malibu Jack's, Fun Land, Celebration Station, and Craig's Cruisers among others. The company earned recognition on the 2024 Inc. 5000 list at No. 299, marking an impressive 1,408% growth over three years. Five Star... Show More
Job Requirements
- Must be at least 21 years of age
- Must have a high school diploma or GED or equivalent combination of relevant education and experience
- Must have at least one year of management or supervisory experience
- Experience in events and parties management is required
- Must be able to work weekends and holidays
- Must be able to work up to 45 hours per week available every weekend
- Able to stand for long periods of time
- Able to lift 39lbs unaided
- Valid driver's license required
- Authorized to work in the United States
Job Qualifications
- Proven experience in operations management and event coordination preferably in family entertainment or hospitality industry
- Strong leadership skills with ability to motivate and inspire diverse team
- Excellent communication and interpersonal skills with customer-centric approach
- Strong organizational skills and attention to detail with ability to manage multiple tasks and prioritize effectively
- Knowledge of safety protocols and best practices in entertainment or event setting
- Flexibility to work evenings weekends and holidays as needed
Job Duties
- Oversee all logistical aspects of events including space setup catering and entertainment ensuring flawless execution and high customer satisfaction
- Manage incoming birthday party requests via phone calls or website bookings
- Supervise event execution and guest experience of birthdays company events and other functions held at the park
- Plan party area execution schedule hosts contact party contacts to discuss event details and answer questions
- Handle administrative tasks such as inventory control and manage reports related to upcoming events
- Supervise diverse team including host staff ensuring seamless operations and maintaining high customer service standards
- Serve as main point of contact for special projects and emergency situations addressing guest inquiries and resolving event issues
- Develop and maintain relationships with clients vendors and partners to enhance service offerings and drive repeat business
- Collaborate with sales team to promote party packages and group offerings assist in developing promotional materials
- Train and communicate regularly with Shift Leads and Leads to align on goals and foster teamwork and open communication
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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