Events & Group Operations Manager

Oakland, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $82,000.00 - $88,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Tiered medical plans

disability

tiered ppo dental plans

voluntary supplemental medical plans

Vision

Paid holidays

Employee assistance program

pto and sick pay

Flexible Spending Account (FSA)

401K matching program

Life and AD&D insurance

Pre-Tax Commuter and Parking Benefits

Job Description

Hotel Zoe, a distinguished boutique hotel located in San Francisco's iconic Fisherman's Wharf, is renowned for creating inspired experiences characterized by outstanding cuisine, award-winning service, and a whimsical spirit that truly distinguishes it. As part of the EOS Hospitality Group, Hotel Zoe embraces core values such as Shared Accountability, Humility and Kindness, Creative Problem Solving, Collaboration and Community, and the philosophy of Doing Well and Doing Good. This commitment to excellence and community is reflected not only in guest experiences but also in its supportive work environment, competitive salaries, and comprehensive benefits plans.

The role of the Events & Gro... Show More

Job Requirements

Is self-directed motivated and demonstrates intuitive customer service and interpersonal skills
Effectively communicates with internal and external customers with a high level of patience tact and diplomacy
Communicates clearly concisely and openly in all interactions
Have exceptional attention to detail organizational analytical and time management skills
Multi-tasks and prioritizes in a fast-paced work environment
Exercises sound judgment evaluates situations and utilizes appropriate and creative resources to solve problems
Technologically savvy with a working knowledge of Microsoft Office Delphi and Opera Cloud preferred

Job Qualifications

Bachelor's degree or certification in sales business administration or related field
2-4 years' experience in hotels catering or event planning
Strong leadership and organizational skills with the ability to manage multiple events at once
Excellent customer service and interpersonal skills
Effective communication including patience tact and diplomacy
Ability to multi-task and prioritize in a fast-paced work environment
Sound judgment and problem-solving abilities
Technologically savvy with knowledge of Microsoft Office Delphi and Opera Cloud preferred

Job Duties

Act as the primary liaison for assigned groups ensuring all room blocks events and food and beverage are detailed accurately and executed
Coordinate VIP requirements including riders room drops and room set ups
Proactively sell and contract catering and special event business while promoting the property's facilities and services to maximize revenue
Represent the property during site visits and pre-con meetings with clients
Coordinate rooming lists and reservation changes
Accurately obtain collect and track deposits and payments
Reconcile invoices and folios ensuring accuracy and resolving discrepancies
Coordinate and lead BEO and group resume meetings
Prepare send and respond to proposals present custom options negotiate rates and manage catering and event contracts
Proactively source and secure new event business
Work closely with Sales to coordinate room blocks ensuring accurate information is collected and entered in reservations systems and Delphi including group billing and resumes
Serve as the primary contact for group-related questions for the property team
Work closely with Food and Beverage for menu set up and execution
Maintain strong working knowledge of hotel operations daily schedules and departmental policies and procedures
Collaborate with other hotel departments to coordinate sales efforts leverage resources and maximize revenue-generating opportunities
Update Opera Cloud profiles to ensure guest information is accurate including arrival times preferences and biography details
Complete additional projects as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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