Events and Audio Visual Support Specialist
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Up to $24.75
Work Schedule
Day Shifts
Benefits
Part-time employment
competitive wage
opportunity for professional development
supportive work environment
Involvement in community college education
Job Description
J. Sargeant Reynolds Community College is one of the largest community colleges in Virginia, serving the capital city of Richmond and five nearby counties. With four campus sites, Reynolds annually educates approximately 13,000 credit students and provides workforce training to over 7,400 students through its Community College Workforce Alliance. The college is dedicated to fostering a diverse and culturally competent staff that reflects the demographics of its student population. Reynolds prioritizes continuous staff development to ensure its faculty and team members have the skills and competencies to effectively serve its broad and diverse student body.
The college seeks ... Show More
The college seeks ... Show More
Job Requirements
- Demonstrated experience providing customer support
- demonstrated experience in general computing support and/or audio-visual support
- an equivalent combination of training and experience that demonstrates possession of the required knowledge, skills, and abilities may substitute for formal education
- physical ability to climb ladders and lift items up to 50 pounds
- ability to work part-time approximately 29 hours per week or less
- ability to work scheduled hours from 7:00 am to 3:00 pm, one to two days during the week
- willingness to travel between campuses as needed
- strong communication skills
- ability to work collaboratively with supervisors and team members
Job Qualifications
- Demonstrated experience providing customer support
- demonstrated experience in general computing support and/or audio-visual support
- working knowledge of installation, repair, upgrade, and general maintenance of audio-visual systems and computer hardware
- considerable knowledge of troubleshooting methods and procedures and the use of hardware and software diagnostic tools
- understanding of networking concepts including TCP/IP
- working knowledge of audio-visual systems and end-user support
- understanding of current Windows operating systems and Microsoft products
- ability to provide efficient and effective customer service through clear written and verbal communication
- demonstrated physical ability to climb ladders and routinely lift items weighing up to 50 pounds
- associate degree in information technology or related field preferred
- training or coursework in computer information systems, audio-visual systems, or related technical areas preferred
- computing and/or audio-visual certifications preferred
- experience installing and supporting AV equipment and devices in a networked environment preferred
- experience supporting AV systems in instructional or event-based environments preferred
Job Duties
- Provides on-site technical support for college events utilizing audio-visual systems
- works with the supervisor and Events team to ensure adequate AV and IT coverage for scheduled events
- performs AV setup, operation, troubleshooting, video streaming, and recording for events and meetings
- provides technical support for AV systems as directed by the supervisor
- responds to classroom AV support needs and escalated AV-related IT support tickets
- assists with the creation and delivery of AV training for faculty and staff as assigned
- performs routine and preventive maintenance on classroom and campus AV systems
- conducts complete classroom AV system checks and testing
- cleans projector filters and performs software and firmware updates on AV equipment
- tests, patches, upgrades, and maintains AV spaces to ensure operational readiness
- performs AV installations including TV and monitor mounting, projector installation, cabling and equipment mounting, and basic AV system programming and configuration
- assists with AV-related projects and new installations under the direction of the supervisor
- provides basic IT support functions including assistance with hardware, software, or peripheral devices as directed by the supervisor
- may perform other duties as assigned
- may assist in emergency situations as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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