Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $31.14
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
employee recognition programs
Job Description
Sheraton Boston Hotel, located at 39 Dalton Street in the vibrant city of Boston, Massachusetts, is a distinguished establishment that forms part of the globally recognized Marriott International portfolio. Known for its iconic hospitality and a legacy dating back to 1937, Sheraton Hotels & Resorts serve as a gathering place for travelers from around the world, offering a welcoming atmosphere and superior service. As part of Marriott International, Sheraton embraces a rich diversity of cultures, talents, and experiences, fostering an inclusive environment where all associates feel valued and empowered. The hotel prides itself on creating meaningful connections with guests through... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of one year of related work experience
- Willingness to stand, sit, or walk for extended periods
- Ability to read and verify information in various formats
- Ability to use computers and point-of-sale systems
- Good communication skills with ability to use electronic communication devices
- Ability to move and lift objects weighing up to 10 pounds without assistance
- Must comply with company policies, including safety and confidentiality
- Must maintain professional appearance and uniform
- Must be able to work on-site at Sheraton Boston Hotel
Job Qualifications
- High school diploma or equivalent
- At least one year of related work experience
- Ability to communicate clearly and professionally
- Experience using computers and point-of-sale systems
- Ability to engage guests and provide excellent customer service
- Familiarity with safety policies and procedures
- Strong teamwork and interpersonal skills
Job Duties
- Assist other departments when necessary to ensure optimal guest service
- Maintain cleanliness of work areas throughout the day using consistent cleaning procedures
- Stand, sit, or walk for prolonged periods or the entire work shift
- Read and visually verify information in various formats including small print
- Enter and locate work-related information using computers and/or point-of-sale systems
- Communicate with other employees using electronic devices such as pagers, two-way radios, and email
- Engage guests in conversations about their stay, hotel services, and local attractions
- Comply with all company safety policies and procedures, report accidents, injuries, and unsafe working conditions
- Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information
- Greet and recognize guests according to company standards, anticipate and meet their service needs, assist disabled persons, and express genuine appreciation to guests
- Use clear and professional language in conversations, accurately prepare and review written documents, and answer phones following proper protocol
- Cultivate and maintain positive working relationships with coworkers, support the team to achieve common goals, and respond appropriately to coworkers’ concerns
- Move, lift, push, pull, and locate objects weighing 10 pounds or less without assistance
- Perform other reasonable job duties as requested by supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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