Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
inclusive work environment
Job Description
The Michaels Companies Inc. is a premier arts and crafts retail chain with a rich history dating back to 1973. Headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states in the United States and also in Canada. As the leading destination for creativity and celebration in North America, Michaels serves millions of customers seeking to express themselves through crafts, custom framing, and artistic projects. The company also owns Artistree, a specialty manufacturer renowned for custom and specialty framing merchandise. Michaels' mission is to fuel the joy of creativity and celebration, providing customers with quality products, expert guidance,... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children’s events
- Retail and/or customer service experience
- Ability to remain standing for long periods
- Ability to perform physical tasks including bending, lifting, carrying, reaching, and stretching
- Capability to lift heavy boxes and access high shelves using ladders
- Effective communication skills including listening
- Ability to work flexible hours including nights, weekends, and early mornings
- Ability to engage positively and respectfully with customers and co-workers
- Must meet federal, state, and local legal requirements for the job
Job Qualifications
- High school diploma or equivalent
- Experience working with children and organizing children’s events
- Retail and/or customer service experience
- Excellent communication skills including written, verbal, and nonverbal communication
- Strong organizational and interpersonal skills
- Creative problem-solving abilities
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with all age groups
- Experience in customer engagement and event coordination
Job Duties
- Plan and coordinate multiple events simultaneously including children’s birthday parties and craft classes
- Engage guests of all ages by fostering a fun and creative environment
- Demonstrate and instruct participants on craft projects and other activities such as face painting
- Facilitate and implement party add-ons like goody bags and balloons to company standards
- Communicate event details with clients and store team members
- Complete event-related administrative tasks including emails, phone calls, and paperwork
- Adjust event plans based on client feedback and create backup plans
- Ensure client satisfaction and uphold cleanliness and safety standards
- Assist customers with shopping and product location
- Provide fast and friendly checkout experiences
- Promote customer rewards programs and credit card enrollments
- Educate customers on Voice of Customer surveys
- Support Omni channel processes including BOPIS and Ship From Store
- Participate in truck unloading, stocking, and merchandise duties
- Maintain store recovery standards and support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Demonstrate respectful and positive interaction with customers and team members
- Cross-trained in custom framing selling and production
- Help maintain daily store cleanliness including sweeping, vacuuming, and restroom upkeep
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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