Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.29
Work Schedule
Flexible
Benefits
401(k) savings plan
401(k) matching
Job Description
Oak View Group is a global leader in venue development, management, and premium hospitality services tailored specifically for the live event industry. This innovative company offers a comprehensive, 360-degree range of solutions that cater to some of the world’s most prestigious owned venues alongside an impressive client roster that includes influential and highly frequented arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. With a reputation for excellence and a commitment to enhancing live event experiences, Oak View Group is widely recognized as a pioneer in its field, driving the industry forward with cutting-edge venue management and... Show More
Job Requirements
- Bachelor's degree from four-year college or university preferred
- 1 to 2 years related experience and/or training or equivalent combination of education and experience
- working knowledge of the principles of facility management, services, and equipment for a similar facility
- must agree to be trained in and willing to help sustain PPG Paints Arena’s guest service and security principles
- exudes exceptional guest service qualities, leadership skills, and professionalism
- supervisory experience required
- utilizes excellent interpersonal and written communication skills
- demonstrates ability to prioritize multiple projects and find solutions to issues
- professional presentation, appearance, and work ethic
- ability to work under limited supervision and to interact with all levels of staff including management
- must be available to work flexible hours, which will include evenings, weekends, and holidays
Job Qualifications
- Bachelor's degree from four-year college or university preferred
- 1 to 2 years related experience and/or training or equivalent combination of education and experience
- working knowledge of the principles of facility management, services, and equipment for a similar facility
- must agree to be trained in and willing to help sustain PPG Paints Arena’s guest service and security principles
- exudes exceptional guest service qualities, leadership skills, and professionalism
- supervisory experience required
- utilizes excellent interpersonal and written communication skills
- demonstrates ability to prioritize multiple projects and find solutions to issues
- professional presentation, appearance, and work ethic
- ability to work under limited supervision and to interact with all levels of staff including management
- must be available to work flexible hours, which will include evenings, weekends, and holidays
- understands how to use a computer and/or iPad and two-way radio
Job Duties
- Supervises security guards at employee entrance and is responsible for dispatch calls in the command post for a given event
- serves as a point-of-contact for employees who seek assistance relating to guest service challenges, housekeeping matters, security concerns, etc.
- provides solutions to aforementioned issues by communicating with guests, management, department leads, and/or command center
- assists in sustaining PPG Paints Arena security initiative by supporting proper employee behaviors, properly addressing any failures and reporting issues to management
- encourages development of employees’ security skills and assists with incentive program
- provides clear, concise, and timely communication of detailed event requirements to event staff
- provide clear, concise, and timely radio communication when handling guest incidents or complaints
- is proactive in seeking out ways to improve service, employee procedures, etc.
- understands emergency response plan and can help facilitate process with assigned employees
- monitors functioning of elevators, escalators, etc. and contacts management/service personnel in the event of any problems involving maintenance or rider issues
- record pertinent post-event notes for managerial review
- be willing to provide other managerial assistance and support when requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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