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Job Overview
Employment Type
Temporary
Part-time
Hourly
Compensation
Hourly
Exact $20.20
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
flexible schedule
Employee Discounts
Professional development opportunities
Retirement Plan
Employee assistance program
Job Description
Legends Global is a distinguished leader in the management of privately operated public assembly facilities, renowned for its commitment to delivering exceptional guest experiences and seamless event operations. The company excels in creating welcoming and well-organized environments for a variety of large-scale public and private events, offering comprehensive event services that cater to diverse audiences. Celebrated for its professionalism and quality service, Legends Global prides itself on fostering an inclusive and dynamic workplace culture that values employee development and guest satisfaction.
Currently, Legends Global is seeking a dedicated Guest Services Supervisor for an exciting seasonal part-time opportunity at The G... Show More
Currently, Legends Global is seeking a dedicated Guest Services Supervisor for an exciting seasonal part-time opportunity at The G... Show More
Job Requirements
- Must be 18 to apply
- received high school diploma or GED
- at least one year customer service experience preferred
- previous management experience preferred
- ability to speak and understand English
- must be able to work in a fast-paced diverse environment
- convey strong verbal and interpersonal skills
- follow oral and written instructions and communicate effectively in oral and written form
- remain flexible and adjust to situations as they occur
- must be able to work irregular hours including nights, weekends and/or holidays as needed
- must be able to stand and/or walk for hours at a time
- ability to deal tactfully in stressful situations and stay calm under pressure
- must have professional presentation, appearance and work ethic
- Spanish speaking is a plus
Job Qualifications
- Must be 18 to apply
- received high school diploma or GED
- at least one year customer service experience preferred
- previous management experience preferred
- ability to speak and understand English
- must be able to work in a fast-paced diverse environment
- convey strong verbal and interpersonal skills
- follow oral and written instructions and communicate effectively in oral and written form
- remain flexible and adjust to situations as they occur
- must be able to work irregular hours including nights, weekends and/or holidays as needed
- must be able to stand and/or walk for hours at a time
- ability to deal tactfully in stressful situations and stay calm under pressure
- must have professional presentation, appearance, and work ethic
- Spanish speaking is a plus
Job Duties
- Receive all guests with outstanding and friendly customer service
- be knowledgeable of the venue and offer suggestions to patrons to enhance the guest experience
- effectively train, lead, and supervise the Guest Services staff as assigned
- effectively communicate and document escalated customer issues and incidents to Management
- assist Event Manager in a timely and efficient manner
- supervise guest services employees
- conduct uniform check on every employee, every event and report deficiencies
- post staff in the positions designated by the Event Manager
- give every employee direction on the specific duties of their post
- ensure staff knows how to use any assigned equipment, train when necessary
- manage staff breaks, ensuring all breaks are completed per Legends Global policy
- oversee staff during events making sure staff is following all instructions
- enforce Legends Global and Greek Theatre policies
- evaluate and counsel/correct staff on job performance, attitude, and uniform each event
- document any issues on paperwork provided by Event Manager
- assist Event Manager and other supervisors when needed
- use outstanding, friendly customer service to address guest issues/problems in a professional manner
- be on time, good attendance is a must
- maintain professional presentation, appearance, and work ethic always
- follow all Legends Global / Greek Theater policies to be an example to the staff
- carry out all duties assigned by the Event Manager and/or Legends Global Management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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