Event Staff

ASM Global is the world leader in the management of public assembly facilities, offering premier venue and event experiences. This company works with stadiums, arenas, convention centers, theaters, and performing arts venues to deliver exceptional services to millions of guests globally. As a prominent organization in the hospitality and entertainment management industry, ASM Global is committed to excellence, safety, and customer satisfaction. Their client portfolio spans various iconic venues where they expertly manage operations, guest services, and event execution, ensuring memorable and smooth experiences at every event. They maintain a culture that values diversity, equity, and inclusion and they encourage applications from all individuals including women, minorities, individuals with disabilities, and protected veterans. ASM Global operates as an equal opportunity and affirmative action employer, following VEVRAA federal contractor guidelines.

The current opening is for Guest Relations Staff at the Adventist Health Arena, one of the managed facilities under ASM Global’s expansive network. This role is an essential customer-facing position tasked with delivering outstanding guest services by greeting and seating guests, verifying tickets, and providing general information to the public during events. Guest Relations Staff serve as the primary point of contact for guests and are crucial in ensuring a welcoming and organized event atmosphere. They are responsible for guiding guests to their seats, resolving seating issues, assisting during emergencies or accidents, and maintaining a professional and pleasant demeanor at all times. This position requires an individual who thrives in fast-paced environments, is attentive to guest needs, and possesses strong communication skills. The role offers a wage of $16.75 per hour and operates primarily on a variable schedule including nights and weekends — aligning with the event schedules of the arena. Employees in this role may be asked to perform related duties such as acting as ushers, tour guides, ticket takers, or concierges, depending on operational requirements.

Physical demands are notable as the position requires standing for long periods, walking throughout the facility, climbing stairs, and occasionally lifting or moving items weighing up to 10 pounds. The role does not require computer skills but emphasizes customer service abilities, calm handling of difficult situations, and the capacity to work independently with minimal supervision. This job is paramount in creating positive public relations and ensuring the overall satisfaction of guests through face-to-face interactions. It is a perfect opportunity for individuals looking for an engaging role in the entertainment and hospitality sector where interpersonal skills and a positive attitude are highly valued.