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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $16.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Health Insurance
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
ASM Global is the world leader in the management of public assembly facilities, offering premier venue and event experiences. This company works with stadiums, arenas, convention centers, theaters, and performing arts venues to deliver exceptional services to millions of guests globally. As a prominent organization in the hospitality and entertainment management industry, ASM Global is committed to excellence, safety, and customer satisfaction. Their client portfolio spans various iconic venues where they expertly manage operations, guest services, and event execution, ensuring memorable and smooth experiences at every event. They maintain a culture that values diversity, equity, and inclusion and they encourage... Show More
Job Requirements
- High school diploma or G.E.D.
- Strong customer/guest services skills
- Knowledge of ticketing/seating procedures
- Good written and verbal communication skills
- Ability to work independently with little supervision
- Ability to handle difficult, sometimes emotional, situations with the public and guests in a calm and professional manner
- Must be available to work variable hours, including nights and weekends
Job Qualifications
- High school diploma or G.E.D.
- Strong customer/guest services skills
- Knowledge of ticketing/seating procedures
- Good written and verbal communication skills
- Ability to work independently with little supervision
- Ability to handle difficult, sometimes emotional, situations with the public and guests in a calm and professional manner
- Must be available to work variable hours, including nights and weekends
Job Duties
- Verifies ticket location, event dates and times
- Seats guests in proper location
- Resolve any seating problems
- Provides emergency/accident assistance, when needed
- Provides primary face-to-face contact with guests
- Help to resolve ticketing or seating problems or complaints that occur
- Act as an usher, tour guide, ticket taker, concierge, or in any other related area when assigned
- Maintains a professional image and generate positive public relations
- Stands or sits alertly at established points of entry at all times and actively assists guests
- Maintains flow of foot traffic and directs guests to seating locations, restrooms, concession stands and etc
- Insures all items found on the premises are turned in to a Guest Relations Office as soon as possible
- Maintains proper care of uniform and any equipment or supplies issued
- Returns equipment and unused supplies at the end of his/her shift
- Assists and supports the work of other Guest Relations Staff, as needed
- Other duties may be assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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