Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Job Description
ASM is a leading security and guest services company specializing in providing professional security and customer care solutions for various venues and events. Known for its commitment to safety, efficiency, and excellent service, ASM operates across multiple facilities ensuring a secure and welcoming environment for all guests and staff. Their comprehensive approach combines advanced security protocols with outstanding customer service to meet the dynamic needs of their clients. ASM, as an Equal Opportunity and Affirmative Action employer, promotes diversity and encourages individuals from all backgrounds to join their team. They take pride in creating a supportive, inclusive workplace where career... Show More
Job Requirements
- High school diploma or G.E.D equivalent
- Valid driver’s license
- Successful completion of a background investigation
- Reliable transportation
- Reliable means of communication such as a working phone with voicemail
- Ability to work nights, weekends, and holidays
- Ability to stand and/or walk constantly during shifts
- Ability to occasionally climb stairs, ramps, or ladders
- Ability to occasionally bend or twist at waist, knees, or neck
- Ability to occasionally lift or carry up to 50 pounds
- Ability to run as needed
- Ability to work outdoors in various weather conditions
- Must maintain constant mental alertness and attention to detail
- Must display professionalism and punctuality
Job Qualifications
- High school diploma or G.E.D equivalent
- Valid driver’s license
- Ability to provide excellent customer service
- Knowledge of guest services
- Some knowledge of radio communication equipment
- Ability to work nights, weekends, and holidays
- Reliable transportation and communication means
- Ability to use initiative and independent judgment
- Well-groomed appearance and professional attitude
- Strong communication and people skills
- Ability to comprehend and respond to policies and emergency situations
- Intermediate computer skills including the use of smart phone and wireless technology
Job Duties
- Take tickets at the entrance of the facility
- Seat guests according to ticket numbers and assist guests with all questions or concerns
- Provide screening for guests including bag check, pat downs, and wand metal detection
- Handle all needs for guests with disabilities including ticketing, entrance/exiting, seating, and ADA compliance
- Watch for irregularities such as security breaches at credential checkpoints
- Recognize facility and safety hazards, respond to emergency situations and help prepare building for opening
- Remain alert for crowd management situations
- Report suspicious activities and persons
- Enforce alcohol management procedures as designated by client and/or law
- Respond to emergency situations requiring security assistance
- Protect evidence or scene of incident in emergencies or security investigations
- Prepare routine and standardized incident reports
- Provide security escorts as necessary
- Perform all customer service functions as directed by supervisor or management
- Provide excellent customer care to clients and customers
- Assist in removing chairs after the event
- Work mandatory events and additional shifts as determined by management
- Adapt to shift assignments that may change based on client needs with minimal notice
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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