Event Services Manager | Full Time | Rhode Island Convention Center

Providence, RI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $65,000.00 - $70,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

vacation days

Job Description

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. The company offers a comprehensive 360-degree solution for a portfolio of world-class venues, including arenas, convention centers, music festivals, performing arts centers, and cultural institutions. Their clientele comprises some of the most influential and highest-attended event spaces worldwide, reflecting Oak View Group's commitment to excellence and innovation in live event experiences.

This particular job opening is for the position of Event Services Manager at the Rhode Island Convention Center (RICC), located in downtown Providence. The venue boasts 100,000 s... Show More

Job Requirements

Bachelor's degree in business, sports management, marketing or related field
4-6 years of ticketing experience preferably with a sports or entertainment facility
Experience managing large-scale events
Experience training and managing staff
Ability to work independently and manage a team
Proficiency in Microsoft Office
Flexible schedule availability including evenings, weekends and holidays
Strong conflict resolution and communication skills
Ability to handle pressure and meet deadlines
Highly organized and detail oriented
Availability for extended work periods

Job Qualifications

Bachelor's Degree in Business, Sports Management, Marketing or related field required
4-6 years of increasingly responsible ticketing experience preferably with sports/entertainment venue
Experience with large-scale events in arena, stadium or concert setting highly desirable
Experience training and managing staff
Ability to work independently and lead, manage and motivate others
Proficiency with Microsoft Office including Word, Excel, Outlook and PowerPoint
Ability to work flexible schedule including evenings, weekends and holidays
Strong conflict resolution skills
Ability to work under pressure and meet deadlines
Strong verbal and written communication skills
Highly organized, detail-oriented, quick learner and able to handle multiple projects simultaneously
Comfortable working early mornings, nights, weekends, holidays and extended workdays

Job Duties

Advance each show/event with appropriate promoter representative in a timely fashion
Communicate all event information to the appropriate departments and staff
Schedule all admissions staff for events
Develop, implement and manage event admissions plans in conjunction with event security provider and promoter representatives
Develop accurate event seating information with the Box Office Manager and Operations Manager and ensure event set-ups are accurate
Communicate in a timely manner with each department head regarding specific event needs and information
Prepare and distribute Event Data Sheet to all staff and departments in a timely manner
Prepare post event report for all events coordinated
Meet with facility sports tenants to collect and distribute game requirements and coordinate efforts to produce tenant events
Train and effectively communicate with staff regarding responsibilities and expectations
Work with promoters and agents to coordinate client needs and provide cost estimates
Prepare and submit expenses for event settlements and attend settlement if required
Collaborate with Finance on event related reports
Execute other operational duties as assigned
Provide excellent customer service and respond promptly to customer requests including email and web inquiries
Prepare daily and monthly business transaction reports
Assist with chargeback disputes and monthly account reconciliations
Supervise and schedule ticket takers
Foster a service-oriented attitude among staff
Develop and maintain excellent client relationships and meet/exceed service level agreements
Use troubleshooting techniques to identify root causes of client complaints
Hire, train, schedule and manage part-time Box Office ticket sellers and supervisors
Submit events for programming and manage inventory, special offers and programs on behalf of venue and promoter

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: