Event Services Manager | Full Time | Rhode Island Convention Center

Providence, RI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $65,000.00 - $70,000.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

vacation days

sick days

Holidays

Job Description

Oak View Group is a global leader specializing in venue development, management, and premium hospitality services within the live event industry. This distinguished company provides an unmatched, 360-degree solution for a diverse mix of world-class venues and maintains a broad client roster that includes some of the highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. Through its extensive expertise and innovative approach, Oak View Group sets the standard for excellence in live event experiences, offering superior service and operations that cater to a dynamic and fast-evolving industry.

The company is currently seeking an E... Show More

Job Requirements

Bachelor's degree in Business, Sports Management, Marketing or related field
4-6 years of ticketing experience preferably in sports or entertainment facilities
Experience working with large-scale events in arenas, stadiums, or similar venues
Proven experience in staff training and management
Proficiency in Microsoft Office programs including Word, Excel, Outlook, and PowerPoint
Ability to work flexible schedules including evenings, weekends, and holidays
Strong interpersonal and conflict resolution skills
Ability to work under pressure and meet deadlines
Strong verbal and written communication skills
Highly organized and detail-oriented
Ability to manage multiple projects concurrently

Job Qualifications

Bachelor's degree in Business, Sports Management, Marketing or other related field required
4-6 years of increasingly responsible ticketing experience, preferably with sports/entertainment facility
Experience with large-scale events in an arena, stadium, or concert setting of similar or larger size is highly desirable
Experience training and managing staff
Ability to work independently, as well as train, manage, and motivate others
Proficiency with Microsoft Office including Word, Excel, Outlook, and PowerPoint
Ability to accommodate a flexible schedule including evenings, weekends, and holidays
Must be able to work with the public and possess conflict resolution skills
Must be adaptable with the ability to work under pressure to meet deadlines
Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts
Extremely organized and detail-oriented, resourceful, quick learner, and able to handle multiple projects simultaneously

Job Duties

Advance each show/event with appropriate show/promoter representative in a timely fashion
Communicate all event information to the appropriate departments and staff
Schedule all admissions staff for events
Develop, implement and manage event admissions plans in conjunction with event security provider and appropriate show/promoter representatives
Develop accurate event seating information with the Box Office Manager and Operations Manager, and ensure that event set-ups are accurate
Communicate in a timely manner with each Department Head regarding specific needs and information for each event
Prepare and distribute Event Data Sheet to all staff and departments in a timely manner
Prepare post event report for all events coordinated
Meet with facility sports tenants to collect and distribute game requirements and coordinate efforts to produce tenant events
Train and effectively communicate with staff regarding responsibilities and expectations
Work with promoters and agents to coordinate facilitate client needs for each event and provide cost estimates as required/requested
Prepare and submit expenses for event settlement
Attend settlement if required
Work with Finance on event related reports
Execute other operational duties as assigned
Provide excellent customer service and respond promptly to customer requests for service and assistance, including responding to email inquiries and web form submissions
Prepare or assist with preparation of a daily and monthly report of business transactions
Assist with chargeback disputes
Assist Finance with monthly reconciliation of accounts
Supervise and schedule ticket takers
Work with staff to develop and maintain a service-oriented attitude
Develop and maintain excellent client relationships while meeting and exceeding client service level agreements
Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints
Hire, train, schedule, and manage all part-time Box Office ticket sellers and supervisors
Submit events to Box Office Director for programming as needed
Manage all inventory requirements, special offers and programs on behalf of venue and promoter

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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