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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Complimentary team member lunch
Complimentary team member parking
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Go Hilton travel discount
Paid Time Off
Supportive parental leave
Employee Stock Purchase Program
Access to educational credentials
Job Description
Hilton New Orleans Riverside stands as the largest hotel in the vibrant city of New Orleans and ranks among the top revenue-generating hotels within the Hilton portfolio. Known for its exceptional hospitality, the hotel offers guests luxurious accommodations, stunning views of the Mississippi River, and direct access to the heart of downtown New Orleans. The property is a premier destination for both business and leisure travelers, featuring updated meeting spaces, modern amenities, and a commitment to creating memorable experiences for every guest.
The Hilton New Orleans Riverside is expanding its esteemed Events team and is seeking an enthusiastic and mo... Show More
The Hilton New Orleans Riverside is expanding its esteemed Events team and is seeking an enthusiastic and mo... Show More
Job Requirements
- 1+ years of customer service experience in a client-facing role
- proficiency in Microsoft Office including Word and Excel
- flexibility to work mornings, evenings, and weekends based on group needs
- ability to be on feet for majority of the day
- events experience is a plus
Job Qualifications
- 1+ years of customer service experience in a client-facing role
- proficiency in Microsoft Office including Word and Excel
- ability to be on feet for majority of the day
- flexibility to work mornings, evenings, and weekends based on group needs
- events experience is a plus
Job Duties
- Provide direction and supervision to departments to ensure successful execution of meetings and/or events
- Serve on-site group and catering clients and respond to questions about the event including but not limited to group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates/exhibitors and related billing processes
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner
- Prepare reports, correspondence and analysis related to group activity
- Lead, facilitate and participate in meetings, as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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