Event Services Manager, Arena - Tennessee Athletics - UTK
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Tennessee Athletics is a dynamic department that oversees the vibrant athletic programs at the University of Tennessee. Renowned for its mission to lead the way forward in all aspects of college sports, Tennessee Athletics is dedicated to delivering an unparalleled student-athlete experience grounded in comprehensive excellence. The department nurtures boldness and innovation in recruiting and developing well-rounded graduates, championship-driven competitors, and world-changing leaders. Tennessee Athletics embraces core values centered on academic success, inclusive preeminence, honesty and integrity, competitive excellence, holistic health and well-being, and the powerful community spirit known as Vol Nation.
The role advertised is for an Event Ser... Show More
The role advertised is for an Event Ser... Show More
Job Requirements
- Bachelor’s degree
- 3 or more years experience in live entertainment venue or similar role
- Proficient in Microsoft Office
- Strong verbal and written communication skills
- Experience planning and managing live events
- Ability to work nights, weekends, holidays and extended hours
- Preferred bachelor’s degree in event/facility management, sports management, or business
- Preferred 5 or more years related experience
- Ability to lead and direct large teams
- Experience with CAD software
- Ability to handle high stress situation and resolve issues quickly
Job Qualifications
- Bachelor’s degree
- 3 or more years related experience in a multi-purpose, live entertainment venue
- Proficiency with Microsoft Office applications
- Strong communication skills in person and electronically
- Experienced in event planning and management coordinating complex schedules
- Willingness to work flexible and extended hours including nights, weekends, and holidays
- Preferred: Bachelor’s degree in Event/Facility Management, Sports Management, or Business
- 5 or more years related experience directing events and leading large teams
- Experienced with CAD programs such as AutoCAD or AutoCAD LT
- Strong leadership skills with event staff and student workers
- Skilled in client needs assessment and problem solving in high stress environments
Job Duties
- Lead and establish protocols for event execution within the facility
- Serve as the primary on-site decision maker and Manager on Duty for events
- Coordinate with clients to plan, organize, and manage all aspects of events
- Monitor event schedules, facility operations, and staff to ensure safety, efficiency, and client satisfaction on event days
- Disseminate event tasks to all departments, contractors, and service providers and ensure compliance with event plans
- Submit staffing orders in advance and oversee event staffing and contractor coordination
- Prepare cost estimates, approve payments, and monitor billing accuracy post-event
- Plan and lead event operation meetings and create detailed event plans
- Manage building access control, occupant experience, and work extended hours as needed
- Address client concerns promptly and provide outstanding customer service
- Produce post-event summaries to update policies and improve processes
- Research and recommend equipment and procedural improvements within budget constraints
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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