Event Services Manager, Arena - Tennessee Athletics - UTK
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Tuition Assistance
Professional Development
Work-life balance
Job Description
Tennessee Athletics is part of the University of Tennessee, Knoxville, a renowned flagship land-grant university that has been shaping leaders, changemakers, and innovative thinkers since its founding in 1794. The university serves more than 38,000 students and employs approximately 10,000 statewide employees, proudly known as the Volunteers. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools, holding the highest Carnegie classification for research activity and collaborating deeply with industry leaders and Oak Ridge National Laboratory. The university’s culture focuses on leadership, service, innovation, and a steadfast commitment to its land-grant mission, which emphasizes learning and... Show More
Job Requirements
- Bachelor’s degree
- Minimum 3 years of related event management experience
- Proficiency in Microsoft Office
- Strong verbal and written communication skills
- Ability to manage complex schedules and lead teams
- Willingness to work nights, weekends, holidays, and extended hours on short notice
- Experience in a live entertainment or multi-purpose venue
- Preferred experience with CAD software
- Preferred leadership experience
- Ability to handle high-stress, fast-paced environments
Job Qualifications
- Bachelor’s degree
- 3 or more years related experience in a multi-purpose live entertainment venue, including Graduate Assistantship or Internship
- Proficient with Microsoft Office applications
- Strong communication skills in person and remotely
- Experienced event planner and manager capable of coordinating complex schedules
- Willingness to work flexible and extended hours including nights, weekends, and holidays
- Preferred: Bachelor’s Degree in Event/Facility Management, Sports Management, or Business
- Preferred: 5 or more years related experience directing events and leading large teams
- Preferred: Experienced with CAD programs like AutoCAD or AutoCAD LT
- Preferred: Strong leadership skills with event staff and student workers
- Preferred: Skilled in client needs assessment and fast-paced problem solving
Job Duties
- Lead and establish protocols for event execution within the facility
- Oversee event operations including major concerts, family shows, sports events, and private functions
- Serve as primary on-site decision-maker and Manager on Duty during events
- Coordinate with clients, promoters, and tenants from confirmation through event completion
- Disseminate event tasks to departments, staff, and service providers ensuring safety and schedule adherence
- Monitor facility and staff on event days, taking corrective action as necessary
- Manage staffing levels and oversee contractor and in-house staff operations
- Review and approve payments, prepare cost estimates, and ensure billing accuracy
- Lead event planning meetings and create detailed event plans by department
- Develop building access control plans and occupant experience strategies
- Prepare post-event summaries and recommend policy updates
- Research and recommend equipment and supplies within budget
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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