Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,700.00 - $68,100.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
flexible schedule
Job Description
The Dr. Phillips Center for the Performing Arts is a premier venue located in Orlando, Florida, dedicated to providing outstanding cultural experiences through various artistic performances and events. As a leading institution in the arts and entertainment sector, the Dr. Phillips Center offers a dynamic environment that supports creativity, innovation, and community engagement. Known for its commitment to excellence and hospitality, the Center hosts a wide array of performances including theater, concerts, dance, and community events, attracting diverse audiences from across the region and beyond. The Center also serves as a hub for corporate, non-profit, and social gatherings, providing state-of-the-art... Show More
Job Requirements
- Associate's or Bachelor's degree in Events, Hospitality, Business Administration, or related field strongly preferred
- Minimum of 3-5 years of event management experience
- Proficient in office system skills including Excel, Word, PowerPoint, Outlook
- Must be able to complete moderately complex mathematical functions
- Ability to plan, prioritize, organize and multi-task in a fast-paced environment
- Outstanding interpersonal, client relations and guest service skills
- Able to effectively communicate in English in both written and oral forms
- Ability to work a variable schedule including evenings, weekends, and holidays
Job Qualifications
- Associate's or Bachelor's degree in Events, Hospitality, Business Administration, or related field strongly preferred
- Minimum of 3-5 years of event management experience
- CMP strongly preferred
- Proficient in office system skills including Excel, Word, PowerPoint, Outlook
- Must be able to complete moderately complex mathematical functions
- Event Industry Software knowledge (Momentus Elite, Tripleseat and Social Tables a plus)
- Ability to plan, prioritize, organize and multi-task in a fast-paced environment
- Creative problem-solving skills and high enthusiasm for the events industry
- Outstanding interpersonal, client relations and guest service skills
- Expertise serving sophisticated clientele
- Strong work ethic with limited supervision
Job Duties
- Manage and execute all non-ticketed external and internal events, building strong client relationships while securing event details
- Support clients with creative floor plan designs, comprehensive audio-visual plans, creative menu proposals, detailed banquet event orders, and event timelines for distribution to all internal operations teams and clients
- Develop accurate service and equipment estimates aligned with client budgets while strategically identifying upselling opportunities in partnership with Sales, F&B and Production teams to recommend enhancements to increase event revenue
- Provide first-class client experience by partnering with clients providing them with a consultative approach to servicing their events
- Ensure timely and detailed communication, host and engage clients with professionalism and diplomacy, and conduct thorough facility tours for clients and third-party partners to showcase the venue
- Oversee the planning and distribution of all event information, production details, and timelines to operation teams within the building
- Collaborate in internal meetings to anticipate challenges, review logistics, and ensure flawless event execution
- Coordinate closely with external vendors through pre-event planning, on-site execution, and post-event follow-up, navigating the challenges of overlapping shows and complex load-ins/loadouts to ensure seamless operations and minimize the impact on all stakeholders
- Submit client invoices and internal finance documentation for all event services and rentals, ensuring accurate coding and timely payments to support departmental operations and revenue success
- Serve on-site as primary client liaison, providing leadership to operations teams and vendors throughout event setup, execution, and breakdown
- Act as the manager on duty, proactively addressing and resolving all guest needs
- Lead post-event debriefs with internal teams to evaluate successes, identify opportunities for improvement, and capture lessons learned for future events
- Manage internal events and all related financials with accuracy, fostering strong relationships with internal clients to ensure seamless and successful event execution
- Cultivate industry relationships and attend trade shows, networking events and professional meetups to stay informed on trends and best practices in the events industry
- Maintain composure under pressure while working effectively with internal and external clients, including high-touch or demanding guests, demonstrating patience, tact, diplomacy and consistently upholding the Dr. Phillips Center standards of excellence
- Able to effectively communicate in English in both written and oral forms
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: