Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
flexible schedule
Job Description
The Dr. Phillips Center is a renowned performing arts center located in Orlando, Florida, known for hosting a wide range of events including concerts, theater productions, and community gatherings. As a cultural hub, the center serves as a premier destination for artistic performances and special events, attracting both local patrons and visitors from around the world. The center is committed to providing an exceptional experience for all guests through its state-of-the-art facilities and dedicated staff. With a focus on excellence in hospitality and event management, the Dr. Phillips Center plays a pivotal role in enhancing the cultural landscape of the... Show More
Job Requirements
- Associate's or Bachelor's degree in Events, Hospitality, Business Administration, or related field strongly preferred
- minimum of 3-5 years of event management experience
- proficiency in office system skills including Excel, Word, PowerPoint, Outlook
- ability to plan, prioritize, organize, and multi-task in a fast-paced environment
- ability to work flexible hours including evenings, weekends, and holidays
- ability to communicate effectively in English in both written and oral forms
- strong interpersonal and client relations skills
- ability to maintain composure under pressure
- experience with event industry software a plus
- ability to complete moderately complex mathematical functions
Job Qualifications
- Associate's or Bachelor's degree in Events, Hospitality, Business Administration, or related field strongly preferred
- minimum of 3-5 years of event management experience
- Certified Meeting Professional (CMP) certification strongly preferred
- proficient in office system skills including Excel, Word, PowerPoint, Outlook
- knowledge of event industry software such as Momentus Elite, Tripleseat, and Social Tables is a plus
- ability to plan, prioritize, organize, and multi-task in a fast-paced environment
- creative problem-solving skills and enthusiasm for the events industry
- outstanding interpersonal, client relations, and guest service skills
- expertise serving sophisticated clientele
- strong work ethic with limited supervision
Job Duties
- Manage and execute all non-ticketed external and internal events, build strong client relationships while securing event details
- support clients with creative floor plan designs, comprehensive audio-visual plans, creative menu proposals, detailed banquet event orders, and event timelines for distribution to all internal operations teams and clients
- develop accurate service and equipment estimates aligned with client budgets while identifying upselling opportunities in partnership with sales, food and beverage, and production teams
- provide first-class client experience by partnering with clients and delivering consultative event service
- ensure timely and detailed communication, host and engage clients professionally, conduct thorough facility tours
- oversee planning and distribution of all event information, production details, and timelines to operations teams
- collaborate internally to anticipate challenges, review logistics, and ensure flawless event execution
- coordinate closely with external vendors through pre-event planning, on-site execution, and post-event follow-up
- submit client invoices and finance documentation ensuring accurate coding and timely payments
- serve as primary client liaison on-site, lead operations teams and vendors throughout event setup, execution, and breakdown, act as manager on duty
- lead post-event debriefs with internal teams, evaluate successes and improve future events
- manage internal events and related financials with accuracy and strong internal client relationships
- cultivate industry relationships and attend trade shows, networking events and professional meetups
- maintain composure under pressure working effectively with clients including high-touch guests
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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