Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The Dr. Phillips Center for the Performing Arts is a premier cultural institution located in downtown Orlando, Florida. Renowned for its commitment to presenting a diverse range of world-class performances, including theater, dance, music, and family entertainment, the center also serves as a hub for community gatherings and special events. This vibrant venue connects audiences with extraordinary experiences and offers an elegant setting that accommodates a broad spectrum of events. The Dr. Phillips Center prides itself on exceptional hospitality, innovative event management, and creating memorable experiences for both clients and guests. As a cornerstone of Orlando's cultural landscape, the center... Show More
Job Requirements
- Associate's or bachelor's degree in events hospitality business administration or related field strongly preferred
- Minimum of 3-5 years of event management experience
- CMP strongly preferred
- Proficient in office system skills including excel word powerpoint outlook
- Must be able to complete moderately complex mathematical functions
- Event industry software knowledge including momentus elite tripleseat and social tables a plus
- Ability to plan prioritize organize and multi-task in a fast-paced environment
- Creative problem-solving skills and high enthusiasm for the events industry
- Outstanding interpersonal client relations and guest service skills
- Expertise serving sophisticated clientele
- Strong work ethic with limited supervision
- Ability to work a variable schedule including evenings weekends and holidays
Job Qualifications
- Associate's or bachelor's degree in events hospitality business administration or related field strongly preferred
- Minimum of 3-5 years of event management experience
- CMP certification strongly preferred
- Proficient in office software including excel word powerpoint and outlook
- Familiarity with event industry software such as momentus elite tripleseat and social tables
- Ability to plan prioritize organize and multitask effectively in a fast-paced environment
- Excellent problem-solving skills and enthusiasm for the events industry
- Strong interpersonal skills including client relations and guest service
- Experience serving sophisticated clientele
- Demonstrated ability to work independently with minimal supervision
Job Duties
- Manage and execute all non-ticketed external and internal events building strong client relationships while securing event details
- Support clients with creative floor plan designs comprehensive audio-visual plans creative menu proposals detailed banquet event orders and event timelines for distribution to all internal operations teams and clients
- Develop accurate service and equipment estimates aligned with client budgets while strategically identifying upselling opportunities in partnership with sales f and b and production teams to recommend enhancements to increase event revenue
- Provide first-class client experience by partnering with clients providing them with a consultative approach to servicing their events
- Ensure timely and detailed communication host and engage clients with professionalism and diplomacy and conduct thorough facility tours for clients and third-party partners to showcase the venue
- Oversee the planning and distribution of all event information production details and timelines to operation teams within the building
- Collaborate in internal meetings to anticipate challenges review logistics and ensure flawless event execution
- Coordinate closely with external vendors through pre-event planning on-site execution and post-event follow-up navigating the challenges of overlapping shows and complex load-ins loadouts to ensure seamless operations and minimize the impact on all stakeholders
- Submit client invoices and internal finance documentation for all event services and rentals ensuring accurate coding and timely payments to support departmental operations and revenue success
- Serve on-site as primary client liaison providing leadership to operations teams and vendors throughout event setup execution and breakdown
- Act as the manager on duty proactively addressing and resolving all guest needs
- Lead post-event debriefs with internal teams to evaluate successes identify opportunities for improvement and capture lessons learned for future events
- Manage internal events and all related financials with accuracy fostering strong relationships with internal clients to ensure seamless and successful event execution
- Cultivate industry relationships and attend trade shows networking events and professional meetups to stay informed on trends and best practices in the events industry
- Maintain composure under pressure while working effectively with internal and external clients including high-touch or demanding guests demonstrating patience tact diplomacy and consistently upholding the dr phillips center standards of excellence
- Able to effectively communicate in english in both written and oral forms
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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