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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.25
Work Schedule
Standard Hours
Benefits
Generous time off with PTO
Holidays
Sick/personal days
401k with a contribution match
Health Insurance
Vision Insurance
Dental Insurance
Job Description
Pinnacle Live is a premier in-house audio-visual (AV) partner renowned for delivering high-quality, customized AV solutions tailored for in-person, virtual, and hybrid meetings and live events. The company prides itself on elevating live event expectations for clients and venues that demand superior service and flawless execution. With a balance of visionary problem-solving and hands-on implementation, Pinnacle Live has positioned itself as a trusted and expert provider in the events and hospitality industries. Committed to excellence and innovation, the company works behind the scenes of some of the most memorable and impactful events, ensuring the delivery of seamless audiovisual experiences that... Show More
Job Requirements
- High school graduate or equivalent
- One to two years’ experience with audio visual and/or hospitality industry preferred
- One year prior customer service experience, preferably in a hospitality environment
- General computer proficiency and willingness to learn new platforms
- Strong customer service skills
- Good working knowledge of computer hardware and software
- Planning ability
- strong interpersonal skills
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Strong team player orientation
- Commitment to best-in-class customer service for internal and external stakeholders
- Professional appearance
Job Qualifications
- High school graduate or equivalent
- One to two years’ experience with audio visual and/or hospitality industry preferred
- One year prior customer service experience, preferably in a hospitality environment
- General computer proficiency and willingness to learn new platforms
- Strong customer service skills
- Good working knowledge of computer hardware and software
- Planning ability
- strong interpersonal skills
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Strong team player orientation
- Commitment to best-in-class customer service for internal and external stakeholders
- Professional appearance
Job Duties
- Check meeting rooms prior to events to ensure equipment and networking information is set as needed
- Greet clients before event begin and ensure client satisfaction with all Pinnacle Live equipment and all networking needs
- Maintain accurate client event information within the company’s business systems
- Coordinate with sales managers to ensure all on-site additions and changes are properly documented
- Review daily invoices with client and obtain client’s signature on invoice(s)
- Provide continued communication with client throughout the duration of their event
- Provide basic troubleshooting of networking and AV equipment and engage technical staff when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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