Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Generous time off with PTO
Holidays
Sick/personal days
401K with contribution match
Health Insurance
Vision Insurance
Dental Insurance
Job Description
Pinnacle Live is a premium, in-house audiovisual (AV) partner specializing in delivering exceptional live event experiences and technology solutions. Known for its expertise in balancing big-picture strategic problem-solving with meticulous hands-on execution, Pinnacle Live aims to elevate the expectations of live events for people and venues that demand superior service. The company delivers customized AV solutions for a wide range of meeting formats, including in-person, virtual, and hybrid events. Pinnacle Live prides itself on the commitment, determination, and behind-the-scenes dedication of its team members that enable unforgettable hospitality and live event experiences for clients across diverse industries.\n\nAs a Collaborative Crusader,... Show More
Job Requirements
- High school graduate or equivalent
- One to two years experience in audio visual or hospitality industry preferred
- At least one year prior customer service experience preferably in hospitality
- Basic computer skills and willingness to learn new platforms
- Strong customer service skills
- Good knowledge of computer hardware and software
- Ability to plan and prioritize tasks
- Strong interpersonal skills
- Excellent communication and organizational skills
- Physical ability to stand, walk, bend, stoop, lift up to 50 pounds occasionally
- Professional and courteous manner
Job Qualifications
- High school graduate or equivalent
- One to two years experience with audio visual and/or hospitality industry preferred
- One year prior customer service experience, preferably in hospitality
- General computer proficiency and willingness to learn new platforms
- Strong customer service skills
- Good working knowledge of computer hardware and software
- Planning ability and ability to prioritize
- Strong interpersonal skills
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Strong team player orientation
- Commitment to best-in-class customer service
- Professional appearance
Job Duties
- Check meeting rooms prior to events to ensure equipment and networking information is set as needed
- Greet clients before event begin and ensure client satisfaction with all Pinnacle Live equipment and networking needs
- Maintain accurate client event information within the company’s business systems
- Coordinate with sales managers to ensure all on-site additions and changes are properly documented
- Review daily invoices with client and obtain client’s signature on invoice(s)
- Provide continued communication with client throughout event duration
- Provide basic troubleshooting of networking and AV equipment and engage technical staff when necessary
- Maintain regular communication with technical staff regarding client needs
- Assist technical staff in the setup and striking of AV equipment when time permits
- Report any lost, stolen, or damaged equipment immediately to management
- Ensure company occupied areas are clean, organized, and meet company standards
- Continually work on enhancing technical skills including audio, video/data, staging, computer operation and networking
- Comply with all company policies and procedures
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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