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Event Services Client General Manager - Louisiana State University
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
accidental death and dismemberment insurance
Disability insurance
Enrollment in 401(k) plan
Paid holidays
sick days
Personal Days
Vacation Time
Job Description
Allied Universal Event Services is a premier provider of event security, crowd management, and event staffing solutions that cater to a variety of high-energy environments including sports stadiums, concerts, festivals, and convention centers. With a substantial presence servicing thousands of venues annually, Allied Universal has built a reputation for ensuring safety, operational excellence, and an exceptional fan experience. The company offers flexible part-time positions, making it an appealing employer for a diverse range of candidates such as students, retirees, and those seeking dynamic and engaging roles in the event industry. Allied Universal prides itself on fostering a welcoming, innovative, and... Show More
Job Requirements
- Minimum of three years of security, guest services and/or venue management experience in major collegiate athletics, professional sports or large entertainment venues
- High school diploma or equivalent
- Ability to work nights, weekends, and holidays as required by event schedules
- Licensing requirements as per state and local laws
- Strong communication skills
- Ability to manage multiple priorities and diverse teams
- Proficiency in Microsoft Office applications
- Ability to work independently and in a team environment
- Demonstrated financial acumen including budgeting and cost control
- Familiarity with emergency preparedness and incident command protocols
Job Qualifications
- Minimum of three years of progressive experience in event operations, venue management, or client account management, preferably within major collegiate athletics, professional sports or large-scale entertainment venues
- High school diploma or equivalent
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
- Experience in hiring, developing, motivating, and retaining quality staff
- Ability to develop and grow client relationships and partnerships
- Ability to work in a team-oriented management environment with the ability to work independently
- Ability to manage multiple priorities, complex situations, and diverse teams while meeting client requirements
- Demonstrated ability to take initiative, manage multiple competing assignments, and meet deadlines
- Proficiency in Microsoft Office applications and related business software
- Professional, articulate, and able to use sound independent judgment and discretion
- Must be able to work nights, weekends, and holidays as required by event schedules
- Proven ability to lead and manage large, diverse teams in fast-paced, high-profile environments
- Demonstrated proficiency in financial management, including understanding of P&L statements, budget development, and performance metrics
- Strong communication and interpersonal skills with the ability to build and maintain client relationships and manage multiple stakeholders
- Familiarity with emergency preparedness, public safety coordination, and incident command systems
- Advanced organizational, problem-solving, and project management skills
Job Duties
- Manage major venue operational areas involving crowd management, screening and processing of high-volume fan access, and managing fan-facing areas such as ticketing, ushering, and emergency response
- Deliver high-quality customer service and a superior fan experience while ensuring safety, security, and operational excellence
- Create and implement guest service initiatives aimed at driving exceptional customer satisfaction within a live event environment
- Implement auditing programs to test team performance and drive corrective action when required
- Ensure client service expectations are met through effective operations planning, execution of policies and procedures, and management of staff and resources
- Oversee the development and implementation of threat assessments, emergency plans, and security procedures that meet client, league, and ownership expectations
- Partner with internal teams to ensure success in recruiting, onboarding, scheduling, training, staff performance, and risk management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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