Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,800.00 - $60,300.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
accidental death and dismemberment insurance
Disability insurance
401(k) plan enrollment
Paid holidays
sick days
Personal Days
Vacation Time
Job Description
Allied Universal Event Services stands as a premier provider in the field of event security and crowd management, recognized widely across the industry for its dedication to safety, professionalism, and operational excellence. As a leading company specializing in staffing and managing security operations for a diverse range of events, Allied Universal commands an impressive presence in sports stadiums, concerts, festivals, and convention centers. Their expansive reach covers thousands of venues every year, ensuring seamless experiences for fans, clients, and staff alike. The company prides itself on delivering not only top-tier security solutions but also an inclusive and collaborative work environment... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of three years progressive experience in event operations, venue management, or client account management
- Security management experience in professional sports and large entertainment venues
- Licensing requirements subject to state and/or local laws and regulations
- Ability to hire, develop, and retain staff
- Ability to manage multiple tasks and meet deadlines
- Proficiency in Microsoft Office
- Availability to work nights, weekends, and holidays
- Strong communication skills
- Ability to lead large and diverse teams
- Experience in financial management with P&L literacy
- Knowledge of emergency preparedness and incident command systems
Job Qualifications
- Minimum of three years of progressive experience in event operations, venue management, or client account management, preferably within professional sports or large-scale entertainment venues
- High school diploma or equivalent required
- Experience in hiring, developing, motivating, and retaining quality staff
- Ability to develop and grow client relationships and partnerships
- Ability to work in a team-oriented management environment with the ability to work independently
- Ability to manage multiple priorities, complex situations, and diverse teams while meeting client requirements
- Demonstrated ability to take initiative, manage multiple competing assignments, and meet deadlines
- Proficiency in Microsoft Office applications and related business software
- Professional, articulate, and able to use sound independent judgment and discretion
- Must be able to work nights, weekends, and holidays as required by event schedules
- Proven ability to lead and manage large, diverse teams in fast-paced, high-profile environments
- Demonstrated proficiency in financial management, including understanding of P&L statements, budget development, and performance metrics
- Strong communication and interpersonal skills with the ability to build and maintain client relationships and manage multiple stakeholders
- Familiarity with emergency preparedness, public safety coordination, and incident command systems
- Advanced organizational, problem-solving, and project management skills
Job Duties
- Manage major venue operational areas involving crowd management, screening and processing of high-volume fan access, and managing fan-facing areas such as ticketing, ushering, and emergency response
- Ensure client service expectations are met through effective operations planning, execution of policies and procedures, and management of staff and resources
- Deliver high-quality customer service and a superior fan experience while ensuring safety, security, and operational excellence
- Oversee the development and implementation of threat assessments, emergency plans, and security procedures that meet client, league, and ownership expectations
- Partner with internal teams to ensure success in recruiting, onboarding, scheduling, training, staff performance, and risk management
- Utilize and oversee event technologies such as magnetometers, command center systems, threat intelligence and situational awareness platforms, and drone-related applications
- Demonstrate strong financial acumen, including P&L literacy, forecasting, budgeting, and cost-control analysis to drive business results and align performance with financial goals
- Provide data-driven reporting and insights to internal leadership and clients to support continuous improvement and strategic decision-making
- Supervise day-to-day event operations and staffing at assigned client sites
- Manage a team of event supervisors and staff, including hiring, scheduling, payroll, training, coaching, and performance management
- Build and maintain effective relationships with clients and employees while ensuring quality service delivery
- Coordinate support services to achieve or exceed financial and operational goals
- Ensure all required reporting and contract compliance requirements are met
- Communicate regularly with clients to review performance, resolve issues, and ensure satisfaction
- Handle escalated security issues or emergency situations appropriately
- Coordinate and/or conduct site-specific and client-required training in alignment with Allied Universal corporate standards
- Develop and maintain operational procedures and post orders to ensure preparedness for each event
- Manage uniforms, equipment, and supplies for the assigned account, maintaining accurate inventories
- Attend client meetings, security meetings, and event walk-throughs
- Ensure all staff are properly briefed and debriefed for each event
- Promote and enforce grooming, appearance, and conduct standards
- Maintain ongoing communication with direct management regarding client issues, employee performance, guest concerns, and other operational matters
- Create venue deployment maps, show grids, and related documentation for event execution
- Complete and submit all required reports and incident documentation promptly and accurately
- Facilitate timely invoicing of events and collaborate with the Finance Manager to ensure prompt payment and resolution of any billing issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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