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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $15.50 - $22.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Professional work environment
Job Description
The Event Services Assistant position is an exciting opportunity to join the dynamic team at TechPort Center & Arena, a premier venue known for hosting a wide variety of live events, sports, concerts, and community activities. As a part-time hourly role classified as non-exempt under the Fair Labor Standards Act (FLSA), this position is ideal for individuals who are passionate about delivering outstanding guest experiences and thrive in fast-paced, event-driven environments. TechPort Center & Arena is dedicated to providing world-class entertainment and hospitality, and the Event Services team plays a crucial role in achieving this mission by ensuring every guest... Show More
Job Requirements
- High school diploma or general education degree (GED)
- 1-2 years of customer service experience
- must complete assigned trained crowd management training within 2 weeks of onboarding date
- must be age 18 or older
- able to stand for long periods of time
- able to walk long distances and climb stairs
- able to work evenings, weekends, and holidays
- able to perform moderate physical efforts including lifting up to 50 pounds
- willingness to work additional hours as dictated by the workload and staffing
Job Qualifications
- High school diploma or general education degree (GED)
- 1-2 years of customer service
- strong interpersonal skills
- ability to provide excellent customer service and hospitality
- articulate communicator
- maintain a professional appearance and grooming
- team player able to work well in a fast-paced environment
Job Duties
- Meet and greet all guests, check for valid tickets when necessary
- be personal and pro-active in providing assistance to all guests with the highest level of customer service and hospitality
- assist guests by providing accurate directions to seating sections and key attractions within the Arena
- establish and maintain cooperative relationship with those contacted in the course of work
- receive and quickly act upon requests or complaints from guests
- refer serious problems to supervisory staff
- retain an extensive knowledge of TechPort Center & Arena layout, seating sections, key venue attractions, key venue personnel identity, and emergency activity procedures
- enforce stadium and league rules, regulations, and policies
- provide immediate assistance to and emergency notification of guests in the event of an accident or injury
- assist in evacuating arena in the event of an emergency while maintaining a calm, professional demeanor
- monitor all public areas to maintain order and safety
- perform daily safety and security checks within assigned area as well as throughout the facility
- report all substandard or inadequate findings to supervisory staff
- cohesively work in conjunction with other departments including San Antonio Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance
- perform additional functions and activities as directed by the Manager, Guest Experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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