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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Job Description
BEST Crowd Management is a premier provider of crowd management and event security services, renowned for its commitment to safety, professionalism, and excellence. Operating across some of the nation’s most vibrant venues and live events, BEST has established itself as a trusted partner in the event security industry. With a focus on delivering secure, enjoyable experiences for thousands of fans and guests, BEST prides itself on creating environments where large-scale events run smoothly and securely. Headquartered in Minneapolis, MN, BEST Crowd Management combines innovative operational strategies with highly trained personnel to support an extensive range of events, from concerts and... Show More
Job Requirements
- 1-3 years of professional experience in event operations, security, venue operations, or a related field
- At least 1 year of customer service, security, or event operations experience
- Strong leadership and team management skills
- Excellent communication skills written and verbal
- Ability to make sound decisions and exercise professional judgment in fast-paced situations
- Ability to pass a background check
Job Qualifications
- 1-3 years of professional experience in event operations, security, venue operations, or a related field
- At least 1 year of customer service, security, or event operations experience
- Strong leadership and team management skills
- Excellent communication skills written and verbal
- Ability to make sound decisions and exercise professional judgment in fast-paced situations
Job Duties
- Coordinate and oversee all aspects of event day operations
- Support operational planning and execution for events at the venue
- Assign and direct work tasks for Event Supervisors, Event Staff, and Event Security
- Ensure all operations meet client expectations and BEST Crowd Management standards
- Supervise, coach, motivate, and train Event Supervisors
- Support recruiting, hiring, onboarding, licensing, and training of event staff
- Conduct performance evaluations and provide recommendations for staff development
- Assist with scheduling and workforce coordination
- Maintain strong relationships with venue leadership and clients
- Respond to client requests and operational needs during events
- Ensure excellent service delivery and customer satisfaction
- Identify and report operational issues or incidents during events
- Respond to emergencies or operational challenges as they arise
- Assist with incident reporting and investigations when required
- Communicate critical information to leadership and client partners
- Support development and implementation of Standard Operating Procedures
- Conduct on-the-job training for staff and supervisors
- Ensure operational areas are organized, maintained, and compliant with company standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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