Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,100.00 - $65,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) Plan
Paid Time Off
Team Member Travel Program
Employee assistance program
Paid vacation
sick days
Holidays
Team member discounts
Job Description
Lake Nona Wave Hotel is part of CoralTree Hospitality, a growing hospitality company committed to enriching career and life experiences for its employees. As a prominent hotel located in a vibrant and growing community, Lake Nona Wave Hotel offers an upscale environment that serves as both a destination for travelers and a hub for social and corporate events. The hotel prides itself on exceptional service, fostering an enriching workplace culture, and providing a wide range of amenities and benefits to its team members. Joining the Lake Nona Wave Hotel means becoming part of a dynamic team dedicated to delivering unparalleled... Show More
Job Requirements
- Four year degree or equivalent education and experience
- Previous experience in providing service to others and administrative support in a team-oriented environment
- Ability to manage multiple priorities and meet varying deadlines
- Strong communication skills in English both verbal and written
- Proven sales and customer service skills
- Ability to enjoy interacting with others and creating experiences beyond expectations
Job Qualifications
- Extraordinary networking and client relation skills
- Good knowledge of the local catering market including wedding and social market
- Extensive knowledge of Food & Beverage etiquette
- Strong guest relations and service standards
- Computer skills
- Exceptional verbal and written communication skills
- Well organized with strong attention to detail
- Ability to direct others and lead by example
- Sales-oriented with exceptional interpersonal skills
- Previous food and beverage catering event management experience
- Preferably experience in an upscale hotel, resort, or wedding market
Job Duties
- Strategically solicit corporate and social event business in the local and regional area
- Quickly and professionally respond to all event inquiries
- Establish strong rapport with clients, maintaining strong communication throughout the sales process
- Develop close relationships with clients to determine needs and expectations
- Work closely with Associate Director of Events and Event Manager as well as accounting to ensure billing and deposits are made timely according to contract
- Utilize iVvy to track inquiries, communication with clients, and deadlines
- Maintain up-to-date activity logs and documentation as required
- Conduct sales calls, webinars, and presentations to potential clients
- Attend local trade shows, networking events, and wedding fairs representing the hotel appropriately
- Coordinate and conduct site tours for potential clients
- Explain and execute all contractual terms to customers
- Follow up with clients following the event for client feedback
- Welcome incoming guests with a courteous and professional attitude
- Responsible for reaching budgeted monthly and quarterly goals as assigned
- Attend appropriate hotel, division, and department meetings
- Maintain a strong understanding of Lake Nona and Lake Nona Wave Hotel
- Capitalize on up-selling to maximize night stays and maximize rates
- Focus on yield management strategies
- Communicate all pertinent information to the conventions/catering team
- Handle walk-in inquiries
- Responsible for tracking calls and inquiries that are turnaways
- Resolve guest problems and empowered to act in absence of directors/supervisors
- Make decisions on VIP status and communicate appropriately
- Maintain strong communications with Conventions, Front Desk, Concierge, and Bell service
- Communicate effectively with the resort staff to ensure communication of all services expected
- Maintain up-to-date working knowledge of all hotel amenities and special events
- Interact with hotel team members in a professional manner, assisting other departments with necessary information
- Upsell other resort services and amenities to guests
- Always maintain a professional demeanor and attitude
- Maintain awareness of safety issues and report all safety incidents
- Act responsibly toward company property, supplies, and equipment
- Maintain a professional appearance following dress code standards
- Remain alert, courteous, and helpful to guests and colleagues
- Act as an active member and contributor to the group sales team
- Assume responsibility for all assigned local accounts
- Maintain and execute all defined booking standards and criteria
- Execute approved catering contracts and all terms and conditions
- Work directly with clients to secure contracts and collect on agreements
- Suggest activities/products to clients from outside the hotel and book accordingly
- Assist catering servicing managers with monitoring group's billing status, deposits, and payments
- Seek new approaches to grow business and guest satisfaction
- Ensure highest guest satisfaction
- Comply with all Lake Nona Wave Hotel policies, procedures, and safety regulations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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