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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $54,300.00 - $77,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Work-life balance
Job Description
The Sturbridge Host Hotel + Conference Center is a premier hospitality destination located in the scenic setting of Sturbridge, Massachusetts, overlooking the stunning Cedar Lake. With 232 guest rooms including 24 mini suites and 5 suites, the hotel offers a blend of comfort and elegance. Its expansive 35,000 square feet of flexible meeting and event space makes it an ideal venue for a variety of functions, from intimate gatherings to large conferences. The hotel is known for its exceptional catering options, crafted by a dynamic kitchen team dedicated to providing memorable dining experiences to guests and event attendees. The Sturbridge... Show More
Job Requirements
- Maintains a professional image, including appearance, verbiage, and body language, at all times
- Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
- Actively listens to guests, responding appropriately to their questions and/or concerns
- Seeks guidance and/or assistance from others to ensure satisfaction
- Fosters teamwork by offering assistance to others, as needed
- Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues
- Reports discrepancies to the proper department
- Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Job Qualifications
- Proven track record of success in sales, with experience in the hospitality industry
- Strong interpersonal and communication skills
- Excellent organizational and time management abilities
- A desire to contribute to the success of the business, by focusing on sales
- Detail-oriented with a focus on delivering exceptional customer service
- Ability to work well under pressure and adapt to changing priorities
- Proficiency in Microsoft Office and event management software (e.g., event planning software, CRM systems)
- Excellent phone skills along with quick follow up on voicemails
Job Duties
- Identify and pursue new business opportunities to drive sales growth
- Build and maintain strong client relationships through effective communication and exceptional service
- Prepare and deliver compelling presentations and proposals to prospective clients
- Reach out to past clients to maintain relationship along with rebooking business
- Collaborate with the culinary team to create innovative and customized catering menus by ensuring the banquet event orders are complete and accurate
- Oversee the planning and execution of catering events, with the assistance of our teams to ensuring they meet or exceed client expectations
- Ensure banquet event orders are complete according to client's expectations
- Work closely with clients to understand their event requirements and preferences
- Coordinate all logistical aspects of events via the banquet event order, including room setups, audiovisual equipment, and catering services in our catering system
- Ensure events run smoothly and troubleshoot any issues that may arise
- Work with event departments, ensuring both team success as well as client success for event
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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