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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $69,591.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible scheduling
Job Description
Omaha's Henry Doorly Zoo & Aquarium is a renowned zoological and aquarium establishment dedicated to wildlife conservation, education, and immersive guest experiences. Known globally for its innovative habitats and commitment to excellence, the zoo attracts millions of visitors annually who come to explore its expansive exhibits and engage with unique animal encounters. The organization not only emphasizes the protection of wildlife species but also offers educational programs and community engagement opportunities tailored to foster a deeper connection with nature. With its focus on sustainability and conservation, the Henry Doorly Zoo & Aquarium stands as a leader in the field, combining... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- 5-8 years of relevant event sales and operations experience
- Valid driver’s license
- Ability to work evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to lift up to 50 pounds
- Must pass pre-employment background check, drug test, and TB test
- Ability to work indoors and outdoors in varying weather conditions
- Strong communication and leadership skills
- Demonstrated ability to manage competing priorities and lead teams effectively
Job Qualifications
- 5-8 years of progressive experience in event sales, operations, hospitality, or experiential programming
- Experience managing events or hospitality in licensed environments with regulatory compliance
- Experience coaching managers and leading sales and operations teams preferred
- Excellent communication and interpersonal skills for cross-functional collaboration
- Commitment to inclusive management fostering trust and belonging
- Skilled in de-escalation, service recovery, and conflict resolution
- Strong sales acumen with client management and revenue generation experience
- Deep understanding of guest experience principles and service leadership
- Highly organized with strong problem-solving and multitasking abilities
- Proficiency in Microsoft Office and event sales, CRM, or management systems preferred
- Valid driver’s license required
Job Duties
- Own the performance of the event sales function with shared accountability for revenue targets
- Establish and enforce sales processes and performance expectations
- Develop and manage comprehensive event sales strategy
- Partner with Director of Events on pricing, capacity, and strategy alignment
- Communicate sales pipeline performance and forecast
- Serve as a senior client-facing leader for high-profile events
- Coach Assistant Managers and Sales Coordinators on client situations
- Extend professional standards to internal events
- Own operational execution of all private and public events ensuring quality and safety
- Establish and refine standard operating procedures and staffing models
- Lead staffing and scheduling of event team members
- Collaborate with stakeholders to assess and innovate event execution
- Develop and enforce service recovery protocols
- Partner to operationalize high-quality event standards
- Own guest experience quality across all events
- Embed guest experience principles into operations
- Evaluate service delivery and coach teams
- Collect and apply guest feedback for improvement
- Translate standards into daily behaviors and outcomes
- Oversee recruitment, interviewing, and hiring for event teams
- Sustain a high-performing, guest-centered team culture
- Provide coaching and clear expectations to leaders
- Establish communication and performance rhythms
- Partner on talent development and succession planning
- Support teams when performance or culture issues arise
- Own development and improvement of SOPs and training
- Ensure compliance with food and alcohol service standards
- Develop training programs for sales and operations
- Set expectations for onboarding and continuous development
- Partner with Assistant Managers for training delivery
- Use data to assess and improve training and operations
- Collaborate with Business Systems to align tools and workflows
- Maintain ongoing cross-department collaboration
- Ensure cohesive, on-brand guest experience
- Direct supervision of Internal Event Coordinator, Sales team, Assistant Manager
- Indirect leadership of Experience Coordinator, Leads, Assistants, Bartenders
- Foster trust, transparency, and inclusion
- Maintain two-way communication
- Create space for feedback and follow-up
- Model accountability and responsiveness
- Promote psychological safety and joy at work
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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