Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,600.00 - $85,500.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Free room nights
discounted friends and family room rates
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Free parking
Paid Time Off
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
Employee stock purchase plan
Retail Discounts
Job Description
Thompson Houston is a premier luxury hotel located in Houston's vibrant downtown area, housed within a soaring 36-story skyscraper. Known as the city's most fashionable landmark, this architectural marvel attracts influential locals, seasoned globetrotters, and cultural tastemakers looking to relax, connect, and celebrate in an inspiring environment. With its prized location adjacent to the lush Buffalo Bayou Park, Thompson Houston serves as an urban oasis complete with 172 luxury guestrooms, including 34 spectacular suites, and an exclusive collection of 100 private residences. The hotel is renowned for its exceptional amenities, such as a full-service spa, a state-of-the-art fitness center, multiple... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum three years of hotel experience
- At least two years of hotel event planning experience
- Proficiency with Envision and Social Tables software
- Excellent organizational skills
- Strong communication skills
- Ability to work flexible hours including weekends, nights, and holidays
- Detail-oriented approach
- Strong problem-solving skills
- Ability to manage multiple projects simultaneously
- Ability to negotiate and manage contracts
- Valid work authorization
Job Qualifications
- A true desire and passion for delivering exceptional service in a fast-paced environment
- Refined and professional verbal and written communication skills
- Must be proficient in general computer applications
- Minimum of three years of hotel experience, with at least two years of hotel event planning
- Knowledge of Envision sales and Social Tables
- Highly detailed-orientated and organized
- Strong problem solving, reasoning, organizational, and training skills
- Requires full flexibility, including the ability to work weekends, nights, and/or holidays
- Thorough knowledge and understanding of best practices and procedures regarding event logistics, catering operations, food and beverage service, menu development and pricing
- Strong analytical skills with the ability to interpret data, assess situations, draw logical conclusions, and make sound recommendations
- Excellent negotiation, sales, and relationship-building skills with clients, event planners, and internal departments
Job Duties
- Develop and establish a full working knowledge of hotel operations, services and policies
- Maintain visibility, professionalism, and integrity of the sales and events department
- Collaborate closely as a team player with the sales, marketing, and events team, and other hotel departments
- Prioritize tasks and independently manage workflow based on business demands and department policies and procedures
- Conduct in-person and virtual site inspections for existing and prospective clients
- Clearly communicate hotel policies, procedures and services offered by the hotel to clients and planners
- Manage work schedule strategically to be on-site during event times, site tours, menu tastings, and other meetings
- Adhere to event contract terms, including key due dates and contracted minimums
- Plan, organize, and execute events, consistently meeting or exceeding client and planner expectations
- Confirm all client requirements through the catering agreement, sales agreement, and banquet event orders in writing to the client and all affected departments
- Detail and review event orders with clients and internal hotel departments
- Manage and track room blocks, including rooming lists, pick-up reports, individual call-in, and online bookings in collaboration the reservations team
- Monitor cut-off dates to ensure maximum room revenues have been achieved
- Prepare for and actively participate in weekly group resume meetings, daily standup meetings, and BEO meetings
- Coordinate and communicate event logistics and timelines with all departments to ensure a seamless client experience
- Maintain effective, consistent, and professional communication with clients and internal departments
- Monitor event activities to ensure compliance with applicable standard operating procedures, satisfaction of participants, and resolution of customer service issues or concerns
- Manage revenue tracking, lead logs, commission payments, and forecast data for month-end reporting
- Maintain and track accurate records and detailed communications in Envision
- Ensure thorough organization and documentation in Hyatt systems
- Meet or exceed annual performance goals
- Negotiate room blocks, room rates, function space, food and beverage prices, and resort services within approved booking guidelines
- Responsible for all deposit and payment confirmations, reconcile final invoices with finance/shared services billing teams and clients
- Perform additional duties as assigned by the director of sales, marketing, and events or the director of catering and special events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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