Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Free room nights
discounted room rates
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Free parking
Paid Time Off
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
Employee stock purchase plan
Retail Discounts
Job Description
Thompson Houston, an esteemed luxury hotel and residence located in a soaring 36-story skyscraper within verdant Buffalo Bayou Park, stands as one of Houston's most fashionable landmarks. This architectural marvel offers an unmatched urban oasis with its combination of 172 luxury guestrooms, including 34 beautifully appointed suites, alongside a private collection of 100 exclusive residences. Guests and residents alike enjoy access to unparalleled amenities such as a full-service spa, a state-of-the-art fitness center, several acclaimed destination restaurants, a private heliport, and an expansive one-acre pool deck. Moreover, the property features over 17,000 square feet of versatile meeting and event spaces,... Show More
Job Requirements
- Minimum of three years of hotel experience
- At least two years of hotel event planning experience
- Proficiency in Envision Sales and Social Tables
- Strong verbal and written communication skills
- Ability to work weekends, nights, and holidays
- Proficient in general computer applications
- Highly detailed-oriented and organized
- Strong problem solving and organizational skills
- Knowledge of event logistics and catering operations
- Strong analytical and negotiation skills
Job Qualifications
- A true desire and passion for delivering exceptional service in a fast-paced environment
- Refined and professional verbal and written communication skills
- Must be proficient in general computer applications
- Minimum of three years of hotel experience, with at least two years of hotel event planning
- Knowledge of Envision Sales and Social Tables
- Highly detailed-oriented and organized
- Strong problem solving, reasoning, organizational, and training skills
- Requires full flexibility, including the ability to work weekends, nights, and/or holidays
- Thorough knowledge and understanding of best practices and procedures regarding event logistics, catering operations, food and beverage service, menu development and pricing
- Strong analytical skills with the ability to interpret data, assess situations, draw logical conclusions, and make sound recommendations
- Excellent negotiation, sales, and relationship-building skills with clients, event planners, and internal departments
Job Duties
- Develop and establish a full working knowledge of hotel operations, services and policies
- Maintain visibility, professionalism, and integrity of the Sales & Events Department
- Collaborate closely as a team player with the sales, marketing, and events team, and other hotel departments
- Prioritize tasks and independently manage workflow based on business demands and department policies and procedures
- Conduct in-person and virtual site inspections for existing and prospective clients
- Clearly communicate hotel policies, procedures and services offered by the hotel to clients and planners
- Manage work schedule strategically to be on-site during event times, site tours, menu tastings, and other meetings
- Adhere to event contract terms, including key due dates and contracted minimums
- Plan, organize, and execute events, consistently meeting or exceeding client and planner expectations
- Confirm all client requirements through the Catering Agreement, Sales Agreement, and Banquet Event Orders in writing to the client and all affected departments
- Detail and review Event Orders with clients and internal hotel departments
- Manage and track room blocks, including rooming lists, pick-up reports, individual call-in, and online bookings in collaboration with the Reservations team
- Monitor cut-off dates to ensure maximum room revenues have been achieved
- Prepare for and actively participate in Weekly Group Resume meetings, Daily Standup meetings, and BEO meetings
- Coordinate and communicate event logistics and timelines with all departments to ensure a seamless client experience
- Maintain effective, consistent, and professional communication with clients and internal departments
- Monitor event activities to ensure compliance with applicable Standard Operating Procedures, satisfaction of participants, and resolution of customer service issues or concerns
- Manage revenue tracking, lead logs, commission payments, and forecast data for month-end reporting
- Maintain and track accurate records and detailed communications in Envision
- Ensure thorough organization and documentation in Hyatt Systems
- Meet or exceed annual performance goals
- Negotiate room blocks, room rates, function space, food and beverage prices, and resort services within approved booking guidelines
- Responsible for all deposit and payment confirmations, reconcile final invoices with Finance/Shared Services Billing teams and clients
- Perform additional duties as assigned by the Director of Sales, Marketing, and Events or the Director of Catering and Special Events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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