Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $65,000.00
Work Schedule
Flexible
Benefits
Paid Time Off
Flexible work schedule
Tuition Reimbursement
Health Insurance
Dental Insurance
Vision Insurance
Complimentary Meals
retirement savings plan
Employee stock purchase plan
discounted hotel stays
Access to resort facilities
Job Description
Miraval is a renowned wellness resort that uniquely embraces individuality, fosters authentic connections, and champions creative opportunities in all facets of its operations. Rooted deeply in the concept of balance, Miraval offers an environment where mindfulness is not just preached but practiced, profoundly transforming the lives of guests and colleagues alike. This harmonious approach permeates every aspect of the resort, inspiring guests and staff to seek a balanced center that evolves organically and perpetually moves toward equilibrium. Miraval's culture supports its employees by offering a robust package of benefits designed to enhance both personal well-being and professional growth, including paid... Show More
Job Requirements
- University degree or diploma in Sales, Marketing, Hospitality, or Tourism Management or equivalent industry experience
- Minimum 3 years experience in hotel event management or similar role
- Strong emotional intelligence
- Proven ability to coordinate large group events in a luxury hotel environment
- Excellent communication and interpersonal skills
- Ability to work collaboratively across departments
- Capability to manage multiple projects simultaneously under pressure
- Knowledge of event planning software and tools
- Flexibility to adapt to changing priorities and policies
- Commitment to Miraval's wellbeing brand values and culture
Job Qualifications
- Embrace the ethos and culture of the Miraval wellbeing brand
- University degree or diploma qualification in Sales, Marketing, Hospitality, or Tourism Management or equivalent industry experience
- Previous experience in hotel event management or similar
- Minimum 3 years experience within a 4-5-star hotel sales environment
- Understand the Miraval clientele may vary from traditional hotels regarding target audience, group size, and visit intention
- Excellent emotional intelligence
- Effective team player within Sales Department and hotel generally
- Ability to adapt easily and willingly to policy, procedure, and work environment changes
- Ability to create detailed and complete event orders to communicate setup, AV, F&B, and programming needs
- Understand how to communicate through a group resume to convey all event needs
- Understand how to manage event orders, group resumes, and distribution to services teams
- Experience conducting and planning site tours and visits
Job Duties
- Serve as primary point of contact for all group business at Miraval and fully coordinate events so that guest experiences are consistent with what has been represented to our guests
- Generate revenue through educating and selling Miraval experiences that are engaging and embody our core values primarily meetings, private meals, and programming
- Assure that all event services are provided in a manner that exemplifies established quality standards and are in compliance with applicable regulations and requirements
- Schedule hotel spaces, create and publish calendars and notices to ensure guests, attendees, and hotel staff are informed of all group events including programming
- Interface with clients daily while on property and handle all staff introductions
- Stay informed on the latest trends for activities and programs of competitors and guest demands
- Conduct property tours, create catering and sales portfolios, detail all group events in Envision, plan and conduct pre-cons if needed, arrange AV and other meeting needs, create collateral and menus, and communicate with team members to ensure scheduled events are run properly
- Perform all tasks and provide services in compliance with policies, procedures, work instructions, training, codes of conduct, best practices, safety laws and regulations
- Be familiar with all hotel services, features and local attractions to respond to guest inquiries
- Manage rooming lists, cut off dates, and attrition calculations in conjunction with the Sales & Events Coordinator
- Manage final group bill, deposits and final payment including World of Hyatt points and commissions
- Prioritize and follow through on all job-related duties
- Accurately assimilate and process banquet charges for accounting
- Assist sales team in coordinating in-market sales trips or FAMS
- Source vendors for meeting services not in Miraval inventory including upcharge per SOP
- Conduct follow up post events
- Assist or conduct timely feedback sessions for Sales & Events Coordinator position
- Demonstrate a positive attitude and acknowledge guests in a welcoming and friendly manner
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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