Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $72,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Job Description
The Westin Pittsburgh is a premier hotel located at 1000 Penn Ave in Pittsburgh, Pennsylvania. As part of Marriott International, a globally recognized leader in the hospitality industry, The Westin Pittsburgh is committed to providing exceptional service and memorable experiences to its guests. The hotel emphasizes wellness and aims to empower guests to regain control and enhance their well-being during their travels, aligning with Westin's global mission to become the preeminent wellness brand in hospitality. Marriott International is dedicated to diversity, inclusion, and providing equal opportunities to all employees, fostering a rich blend of culture, talent, and experience within its... Show More
Job Requirements
- High school diploma or GED
- 1 to 2 years experience in event management or related area
- Or 2-year degree from accredited university in hospitality or business
- At least 1 year experience in event management
- Strong interpersonal skills
- Excellent organizational skills
- Ability to multitask and manage event details
- Strong written and verbal communication skills
- Ability to work full time at the Westin Pittsburgh location
Job Qualifications
- High school diploma or GED
- 1 to 2 years experience in event management or related professional area
- Or 2-year degree in hotel and restaurant management, hospitality, business administration, or related major
- At least 1 year experience in event management or related professional area
- Strong organizational and communication skills
- Experience in coordinating logistics for events
- Ability to lead and motivate teams
- Customer service excellence
- Ability to handle customer complaints professionally
- Knowledge of current event management trends
- Skills in revenue forecasting and up-selling
- Proficient in coordinating pre-event and post-event activities
Job Duties
- Prepare all event documentation and coordinate with sales, property departments, and customers
- Manage event logistics and operations ensuring seamless event progression
- Greet customers during events and hand off to operations team
- Ensure billing accuracy and conduct bill reviews with clients
- Manage group room blocks and meeting space for assigned groups
- Act as liaison between field salesperson and customer throughout event process
- Conduct pre-event and post-event meetings for assigned groups
- Deliver excellent customer service and handle guest complaints
- Lead event management teams and coordinate internal meetings
- Assist in sales process and revenue forecasting
- Up-sell products and services during event process
- Review guest satisfaction results and provide feedback to employees
- Develop and implement corrective action plans for service improvement
- Collaborate with property staff and customers to resolve operational challenges
- Perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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