Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible work schedule
Job Description
Zachry Hotels is a distinguished hospitality company based in San Antonio, Texas, with a strong reputation in the development, management, and ownership of hospitality assets. Known for its commitment to extraordinary service tailored specifically to market needs and guest expectations, Zachry Hotels has successfully built a legacy in the hospitality industry. The organization develops new hotel assets, renovates existing properties, and operates profitably managed hotels, all while upholding the core values that have driven its longstanding success. Passionate about hospitality, Zachry Hotels cultivates an environment where team members share a similar dedication to service excellence. With deep industry knowledge and... Show More
Job Requirements
- High school graduate or equivalent
- minimum of four-year college degree preferred
- experience in a luxury hotel/resort environment
- minimum of 2 years as department head leading a team
- minimum of 2 years catering sales experience
- minimum of 2 years event planning experience
- strong organizational skills
- excellent communication skills
- significant food and beverage knowledge
- proficiency in Delphi, Excel, and Word
- ability to work evenings, weekends, and holidays
- flexible schedule to meet business needs
- ability to travel within designated markets
- ability to prepare complex reports
- leadership ability.
Job Qualifications
- High school graduate or equivalent
- minimum of four-year college degree preferred
- experience in a luxury hotel/resort environment required
- minimum of 2 years as department head leading a team
- minimum of 2 years catering sales experience
- minimum of 2 years event planning experience
- strong organizational skills
- excellent communication skills both verbal and written
- ability to lead and inspire team members
- significant food and beverage knowledge
- working knowledge of Delphi, Excel, and Word
- ability to prepare complex reports
- analytical skills
- ability to negotiate and manage contracts effectively
- ability to work under pressure
- ability to handle customer conflicts with tact and diplomacy
- proficiency in Microsoft Office tools.
Job Duties
- Successfully, innovatively, and timely implement commercial strategic initiatives and monitor for best-in-class results
- collaborate with operations to drive innovation and creativity within event delivery
- partner with the director of events, DOSM, and operations to deliver high-impact event experiences
- ensure that high quality service standards are maintained through continuous reviews of processes and procedures
- plan, up-sell and detail the meeting/function with the client including space requirements, times, equipment, menus, themes/decorations, and prepare and complete appropriate paperwork
- coordinate with appropriate hotel departments to resolve customer requests and ensure quality product delivery
- gather, organize and disseminate client event requirements to hotel departments and clients accurately and professionally
- visually inspect all meeting rooms and public spaces, coordinating with banquet captain to ensure conformity with BEOs
- maximize revenues and control expenses through effective negotiation, accurate forecasting and room block management
- uphold and manage the terms and conditions outlined in group, catering, and event contracts
- assist in designing and developing improved standard operating procedures for consistent training and accountability
- provide input and execute the catering and events portion of the hotel’s business plan
- develop target lists and action plans for account solicitation
- service major accounts including high-end VIP groups and off-premises events
- act as liaison between clients and all hotel departments
- assist with market studies to support pricing strategies and update menus to improve profitability and creativity
- demonstrate positive leadership to inspire and empower team members
- integrate current trends in event management and design
- participate in customer site inspections and assist with the sales process
- maintain a flexible work schedule including evenings, weekends, and holidays
- perform other duties as assigned.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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