Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $92,000.00 - $122,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligible
Employee Discounts
Retirement Plan
Training and Development
Job Description
The Vinoy Resort & Golf Club Autograph Collection, located in the vibrant city of St. Petersburg, Florida, is a prestigious luxury resort renowned for its exceptional hospitality and distinctive guest experience. As part of the Autograph Collection by Marriott International, the resort stands out as a destination that offers a blend of elegant accommodations, breathtaking waterfront views, and a rich history that dates back to its original opening in 1925. The Vinoy Resort provides guests with a unique atmosphere where historic grandeur meets contemporary luxury, making it a premier location for weddings, conferences, and social gatherings. As a member of... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in event management, food and beverage, sales and marketing, or related professional area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in event management, food and beverage, sales and marketing, or related professional area
- Preferred previous leadership experience in event planning
- Knowledge of CI/TY
- Luxury and resort experience a plus
Job Qualifications
- High school diploma or GED with 4 years experience in event management, food and beverage, sales and marketing, or related professional area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in event management, food and beverage, sales and marketing, or related professional area
- Preferred previous leadership experience in event planning
- Knowledge of CI/TY
- Luxury and resort experience a plus
Job Duties
- Assigns all events turned over to event planning team
- Oversees function space and group room blocks for turned opportunities
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
- Leads execution of activities to support the event management strategy
- Works with direct reports to review scheduled events and troubleshoot potential challenges or conflicts
- Leads discussions to review event complexity and proactively avoid service challenges and failures
- Ensures the property is apprised of all groups that will impact property operations
- Manages customer budgets to maximize revenue and meet customer needs
- Maintains inventories to maximize customer satisfaction and revenue opportunities
- Works with highly complex or high profile groups when financial impact will be significant
- Leads the catering menu development process
- Champions all standards, policies and procedures for the event planning team
- Leads event management meetings
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
- Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
- Interacts with guests to obtain feedback on product quality and service levels
- Responds to and handles guest problems and complaints
- Strives to improve service performance
- Empowers employees to provide excellent customer service
- Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property
- Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions
- Establishes customer service guidelines so employees understand expectations and parameters
- Ensures employees receive on-going training to understand guest expectations
- Observes service behaviors of employees and provides feedback to individuals and or managers
- Reviews staffing levels to ensure that guest service and planning needs are met
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter