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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $83,600.00 - $120,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Tuition Reimbursement
mental health support
Financial Coaching
on-site health centers
Job Description
JPMorgan Chase is a globally renowned financial institution with a rich history spanning over 200 years, recognized as a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. The company offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Known for its steadfast commitment to diversity, inclusion, and equal opportunity, JPMorgan Chase fosters a dynamic, supportive work environment where employees' diverse talents contribute directly to its continued success. The firm provides a... Show More
Job Requirements
- 5+ years experience in luxury hospitality industry, event planning and food & beverage
- excellent interpersonal and communication skills
- ability to manage client experiences and expectations effectively
- strong organizational and multitasking abilities
- experience managing and developing a team
- working knowledge of audio-visual systems
- proficiency in Microsoft Office
- flexibility to work in a fast-paced environment
- willingness to work flexible shifts
- bachelor’s degree
Job Qualifications
- 5+ years’ experience in luxury hospitality industry, event planning and food & beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
- excellent interpersonal and communication skills, with the ability to engage with clients and employees professionally and warmly
- ability to effectively manage client experiences and expectations using a high level of tact and diplomacy
- highly organized with the ability to multitask and prioritize tasks effectively
- proven experience in managing and developing a team, including conducting performance reviews and identifying training needs
- working knowledge of audio-visual systems
- proficiency in Microsoft Office tools
- flexibility to thrive in a fast-paced and diverse environment
- willingness to work flexible shifts to cover client center hours and locations
- Bachelor’s degree required
- knowledge of the EMS booking system preferred
Job Duties
- oversee meetings and events, collaborating with teams to exceed client expectations
- provide personalized customer service to all clients and employees
- address client challenges with effective solutions for a positive experience
- maintain a collaborative and team-oriented attitude and lead by example
- assist with staff coverage and daily projects
- participate in operations meetings and reviews, providing feedback and direction
- execute pre and post conference calls / meetings to manage details
- ensure optimal space usage to achieve goals
- conduct staff reviews and identify training needs
- cover reception desk functions, including calls and emails as needed
- master the EMS system for reservation and reporting
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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