Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.50 - $26.50
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
inclusive workplace
fun work environment
Job Description
Five Star Parks & Attractions is a leading organization in the amusement and hospitality industry known for its innovative approach to creating memorable entertainment experiences. As a prominent player in the management of family entertainment centers (FECs), Five Star Parks & Attractions prides itself on delivering fun, safety, and excellent guest service at all its locations. With a commitment to fostering a friendly and inclusive environment, this company emphasizes trust, empathy, and high standards of quality in every aspect of its operations. As a trailblazer in the field, the company constantly strives to bring joy and excitement to its guests,... Show More
Job Requirements
- high school diploma or equivalent
- experience in customer service or related event coordination
- proficiency with Microsoft Excel and CRM software
- strong interpersonal and communication skills
- leadership ability to manage and train staff
- capable of standing, walking, bending, and lifting during shifts
- must be available to work weekends and holidays
- employment may require background check
- must be 18 years or older
Job Qualifications
- high school diploma or equivalent
- experience in customer service or event coordination preferred
- proficiency in Microsoft Excel and CRM software
- strong communication skills with the ability to convey details clearly to guests
- leadership qualities to train and coach new and existing staff
- excellent organizational and time management skills
- ability to work independently with little supervision
- commitment to customer satisfaction
- physical capability to perform active duties such as walking and lifting
- availability to work holidays and weekends
- must be 18 years or older
Job Duties
- contacting already booked events and providing detailed information about their upcoming event
- answering any questions from the party contact prior to their arrival
- cashing out parties
- maintaining the standards set by the company on party execution
- helping oversee the host staff with cleaning party areas, delivering food, setting up banquet spaces, and any day of duties needed for event execution
- handling any guest issues with their event with support from the operations team
- weekly administrative duties such as planning party area execution, making game cards, scheduling hosts, contacting party contacts to discuss event details, and answering questions about event and package details
- answering incoming phone calls and email messages about bookings and events
- booking birthday parties via phone and walk-in guests
- updating reports with new information about upcoming events
- outreach on booking new events under direction from sales director
- assisting with the GIFT program during events
- assisting the party host team on daily duties
- re-stocking and cleaning of party spaces
- acting as point of contact for any party issues on event day
- hosting events when not performing coordinator duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: