Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.50 - $26.50
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Career Development
Job Description
Five Star Parks & Attractions is a leader in the amusement and hospitality industry, known for delivering exceptional entertainment experiences at various family entertainment center locations. With a commitment to safety, trust, and guest satisfaction, Five Star Parks & Attractions fosters a vibrant and inclusive workplace culture where every guest is treated like a friend. The company is passionate about creating memorable moments and embraces diversity and inclusion as core values to promote an inspiring and safe working environment. They are currently seeking an Event Party Coordinator to join the team at Craig's Cruisers in Grand Rapids, MI. This full-time... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in event coordination or customer service preferred
- Proficiency in Microsoft Excel and CRM software
- Strong communication and interpersonal skills
- Ability to multitask and work with minimal supervision
- Must be physically able to perform job duties
- Availability to work holidays and weekends
- Must be 18 years or older
- Ability to pass a background check
Job Qualifications
- Proficient in computer software including Microsoft Excel and CRM
- Solid time management, organization, and prioritization skills
- Excellent customer service orientation and focus on customer satisfaction
- Strong people skills with the ability to communicate details to guests without confusion
- Leadership qualities to train and coach new staff and existing party host staff on expectations
- Ability to handle consistent physical activity including walking, bending, and lifting
- Must be able to work holidays and weekends
- Employment may require background check
- Must be 18 years or older
Job Duties
- Contacting already booked events and providing detailed information about their upcoming event, along with answering any questions from the party contact prior to their arrival
- Cashing out parties
- Maintaining the standards set by the company on party execution
- Helping oversee the host staff with cleaning party areas, delivering food, setting up banquet spaces, and any day of duties needed for event execution
- Handling any guest issues with their event, with the support of the operation team
- Weekly administrative duties such as planning party area execution, making game cards, scheduling hosts, contacting the party contact to discuss details of the event, and answering questions about the event and the package details
- Answering incoming phone calls and email messages about bookings and events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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