Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $27.25
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible scheduling
inclusive work environment
Job Description
Five Star Parks & Attractions is a prominent leader in the amusement and hospitality industry, recognized for its innovative approach to entertainment and guest satisfaction. Known for its dynamic and engaging amusement park locations, Five Star Parks & Attractions creates vibrant environments where guests enjoy superior entertainment experiences and memorable moments. The company manages a portfolio of unmatched family entertainment center brands, ensuring that every visit is filled with fun, excitement, and safety. Their commitment to excellence, safety, and inclusivity fosters a warm, welcoming atmosphere where guests are treated like friends and every interaction is meaningful. Diversity and inclusion are... Show More
Job Requirements
- Must be 18 years or older
- Ability to work holidays and weekends
- Employment may require background check
- Ability to perform consistent physical activity such as walking, bending and lifting
- Proficient in Microsoft Excel and CRM software
- Excellent communication and leadership skills
- High school diploma or equivalent
Job Qualifications
- Proficient in computer software including Microsoft Excel and CRM
- Solid time management, organization, and prioritization skills
- Excellent customer service orientation and focus on customer satisfaction
- Strong people skills with the ability to communicate details to guests without confusion
- Leadership qualities to be able to train and coach new staff and existing party host staff on expectations
- Ability to work with little or no direct supervision
- Must be able to work holidays and weekends
- Must be 18 years or older
Job Duties
- Contacting already booked events and providing detailed information about their upcoming event, along with answering any questions from the party contact prior to their arrival
- Cashing out parties
- Maintaining the standards set by Fun Land on party execution
- Helping oversee the host staff with cleaning party areas, delivering food, setting up banquet spaces, and any day of duties needed for event execution
- Handling any guest issues with their event, with the support of the operation team
- Weekly administrative duties such as planning party area execution, making game cards, scheduling hosts, contacting the party contact to discuss details of the event, and answering questions about the event and the package details
- Answering incoming phone calls and email messages about bookings and events
- Booking birthday parties via phone conversations and with walk-in guests
- Updating reports as needed with any new information pertaining to an upcoming event
- Outreach on booking new events via direction from the sales director
- Assisting with the GIFT program during events
- Assisting the party host team on any daily duties needed
- Re-stocking and cleaning of party spaces
- Being the point of contact when needed with any party issues that happen the day of the event
- Hosting events when not performing coordinator duties
Job Qualifications
Experience
No experience required
Job Location
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