Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $27.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Retirement Plan
Training and Development
inclusive workplace
Job Description
Five Star Parks & Attractions is a pioneering leader in the amusement and hospitality industry, dedicated to creating exceptional entertainment experiences across its vibrant network of family entertainment centers (FEC). Known for its dynamic workplace culture that blends joy with excellence, Five Star Parks & Attractions is committed to providing safe, secure, and inclusive environments where every guest feels like a valued friend. With a strong emphasis on safety, trust, and pride, the company has built a reputation for delivering unforgettable moments that celebrate individual uniqueness and foster a spirit of empathy and inclusion. The organization actively promotes diversity and... Show More
Job Requirements
- Must be 18 years or older
- Employment may require background check
- Must be able to work holidays and weekends
- Position requires consistent activity, such as walking, bending and lifting
- Solid time management, organization, and prioritization skills
- Excellent customer service orientation and focus on customer satisfaction
- Proficient in computer software including Microsoft Excel and CRM
Job Qualifications
- Proficient in computer software including Microsoft Excel and CRM
- Solid time management, organization, and prioritization skills
- Excellent customer service orientation and focus on customer satisfaction
- Strong people skills with the ability to communicate details to guests without confusion
- Leadership qualities to be able to train and coach new staff and existing party host staff on the expectations set by Fun Land and the party manager
Job Duties
- Contacting already booked events and providing detailed information about their upcoming event, along with answering any questions from the party contact prior to their arrival
- Cashing out parties
- Maintaining the standards set by Fun Land on party execution
- Helping oversee the host staff with cleaning party areas, delivering food, setting up banquet spaces, and any day of duties needed for event execution
- Handling any guest issues with their event, with the support of the operation team
- Weekly administrative duties such as planning party area execution, making game cards, scheduling hosts, contacting the party contact to discuss details of the event, and answering questions about the event and the package details
- Answering of incoming phone calls and email messages about bookings and events
- Booking birthday parties via phone conversations and with walk-in guests
- Updating reports as needed with any new information pertaining to an upcoming event
- Outreach on booking new events via direction from the sales director
- Assisting with the GIFT program during events
- Assisting the party host team on any daily duties needed
- Re-stocking and cleaning of party spaces
- Being the point of contact when needed with any party issues that happen the day of the event
- Hosting events when not performing coordinator duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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