Event Parking Coordinator

Denver, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $30.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Retirement Plan

Paid Time Off

Tuition benefit

ECO Pass

Job Description

The University of Denver is a private institution located in Denver, Colorado, known for empowering students and fostering a difference-making community. It offers a vibrant educational environment supported by various specialized departments that manage the university's physical resources, including Capital Projects and Planning, Facilities Management, Parking & Mobility Services, Auxiliaries & Real Estate, and Business & Operations. The university is committed to providing a healthy and safe educational environment for its campus community through dedicated service and innovative management of its facilities. Within this framework, the Department of Facilities Management plays an essential role in maintaining this environment, ensuring operational... Show More

Job Requirements

High school diploma or equivalent
2-4 years of related work experience in customer service, billing, or scheduling
Proficiency in Microsoft Office Suite
Valid Driver's License
Ability to pass a complete background check with no criminal or felony convictions
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Strong mathematical skills including basic arithmetic, rates, ratios, percentages, and complex financial reports interpretation
Ability to apply common sense to follow instructions and solve problems
Ability to handle stressful and emotional situations professionally
Must be able to work Monday through Friday, 8:00 a.m. to 4:30 p.m.
Ability to work extended periods in front of a computer and move around the office and campus as needed

Job Qualifications

High school graduate
2-4 years of experience in customer service, billing, or scheduling functions
Working knowledge of Microsoft Office Suite
Valid Driver's License
Strong oral and written communication skills
Superior customer service skills
Ability to work in a team-oriented environment
Ability to maintain professional conduct in stressful situations
Preferred: 4-year college degree
Preferred: 2-5 years of parking experience including parking management software and e-commerce
Preferred: knowledge of University parking operations and familiarity with T2 PowerPark Flex and BANNER university software

Job Duties

Coordinate and allot parking permits for special events at the University of Denver
Maintain a master calendar of parking events and requirements
Perform daily office operations including answering multiple phone lines, data entry for customer permits, citations, and payments
Train other office or field personnel on customer service duties and skills
Act as an intermediary with the public, addressing complaints and resolving billing disputes
Record all transactions in PowerPark FLEX, ensuring billing accuracy and reconciling reports
Prepare and maintain confidential customer files and document service statistics
Provide front-line customer service including selling permits, processing payments, and handling citation appeals
Receive, adjudicate, and respond to customer citation appeals
Collaborate with coworkers to improve office operations and implement new technologies
Assist the Parking Manager with the accuracy of the master calendar and perform special events duties as needed
Perform other assigned duties and special projects for the department

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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